Powered by JobAps

0932 Manager IV

Recruitment #pbt-0932-059355


0932 Manager IV

Community Oriented Primary Care Director

Department of Public Health


This is a Position Based Test conducted in accordance with Civil Service Rule 111A.



The Department of Public Health currently has one (1) full time vacancy for class 0932 Manager IV to serve as a Community Oriented Primary Care Director. Under the general supervision of the Director of Health of Community Programs, the Community Oriented Primary Care Director oversees the delivery of primary care clinics, behavioral health clinics and satellite clinic sites. This position promotes and coordinates primary care activities that enhance public health, safety net mission, community based care philosophy and a multi-disciplinary and integrated approach to care.



Department of Public Health, Community Oriented Primary Care is currently engaged in a number of transformative initiatives designed to prepare us to meet the challenges of Health Reform, including pay-for-performance programs focused on achieving timely access and excellent quality of care across primary care; implementation of electronic health records (EHRs); preparation for ICD-10 transition; transitioning fee-for-service Medicaid patients to Medicaid managed care; building the core functions of a highly effective Patient Centered Medical Home in all COPC health centers; integration of Primary Care and Behavioral Health; and the development and implementation of a five year strategic plan. The Community Oriented Primary Care Director will participate directly in the planning and implementation of these and other initiatives and will provide leadership and oversight to identify opportunities for improving access, quality of care, operational efficiency, revenue/cost and patient and staff experience. The Director will be expected to set and prioritize goals, employ change management strategies, and identify and allocate resources needed for successful implementation.



Under administrative direction, the essential functions include:

  • Developing and implementing unit goals, policies and procedures;
  • Determining resource levels and resource allocation;
  • Monitoring the work of, and coaching subordinates to improve performance;
  • Directing the allocation of resources to achieve timely outcomes and measureable goals;
  • Planning, organizing, directing, controlling and reviewing the operations of Primary Care and overseeing the development of standardized definitions, data reporting structure, and target goals for COPC operational metrics;
  • Monitoring the efficiency and effectiveness of program structure and service delivery;
  • Working effectively with COPC administrative team and COPC Health Center Management teams to achieve operational targets, in order to ensure timely access, excellent patient experience and staff satisfaction;
  • Working collaboratively with the Primary Care clinics based at San Francisco General Hospital (SFGH) to ensure alignment of strategic goals and improvement activities across SFDPH-Primary Care;
  • Working collaboratively with other DPH sections to meet integrated systems goals;
  • Providing consultation and advice to boards, committees and representatives from local, state and federal government agencies;
  • Communicating with executive-level management regarding Primary Care’s activities and projects;
  • Coordinating with other departments to address the needs of the City;
  • Representing the department before legislative boards, community agencies, governing bodies, regulatory agencies, Mayor’s office staff and the media;
  • Implementing change, such as the integration of Primary Care and Behavioral Health and the transition to a Patient Centered Medical Home model for delivery of primary care services, according to the Department of Public Health’s strategic plan;
  • Assuring the development, implementation and monitoring of programs and policies that promote quality of care and standard of practice;
  • Supervising senior management staff; and
  • Performing other related/required duties as assigned.

Minimum Qualifications

1a. Possession of a Baccalaureate degree from an accredited college or university in Business Administration, Public Health Administration or closely related field; AND

1b.  Six (6) years of verifiable experience in public health, community health, behavioral health or primary care health programs, which includes three (3) years of supervisory experience; OR

2a. Possession of a Master’s degree from an accredited college or university in Business Administration, Public Health Administration or closely related field; AND

2b.  Four (4) years of verifiable experience in public health, community health, behavioral health or primary care health programs, which includes two (2) years of supervisory experience.

Desirable Qualifications: The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

  • Knowledge of healthcare reform
  • Experience in the delivery of primary care services
  • Experience in building, leading and managing successful project teams; and working in a multidisciplinary environment
  • Experience overseeing quality improvement activities
  • Experience establishing benchmarks for clinical performance and operational efficiency and metrics
  • Understanding of public sector financing, facilities management, and human resources
  • Experience working in a safety-net environment
  • Highly organized, strong analytical ability, and able to manage multiple projects
  • Strong project management skills
  • Ability to work independently
  • Strong written and verbal communication skills; strong computer skills

How To Apply

Applications for City and County of San Francisco jobs are being accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement (PBT-0932-059355)
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

If you are a current CCSF employee with permanent status in class 0932 Manager IV and wish to be considered for transfer or reinstatement to a position in the same classification within the department/agency for which this announcement has been issued, you must submit an Employee Request for Transfer form

(see http://www.sfdhr.org/Modules/ShowDocument.aspx?documentid=11618) or an Employee Request for Reinstatement form

(see http://sfdhr.org/Modules/ShowDocument.aspx?documentid=11617), along with a copy of your resume, to the Exam Analyst during the recruitment period indicated above.

If you are a current Department of Public Health employee with permanent status in class 0932 Manager IV and wish to be considered for a reassignment to this position, please complete an online application.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Elaine Lee, by telephone at 415-206-5033, or by email at Elaine.Lee@sfdph.org.

Applicants may be required to submit verification of qualifying education and experience at any point in the application, examination and/or departmental selection process.  Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Procedures

Management Test Battery: (Weight: 100%)

Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication; Conflict Management and Process Improvement. For more information about this Management Test (and a suggested reading list) please visit: http://www.sfdhr.org/index.aspx?page=343. Please note: this examination is only held in San Francisco. A passing score must be achieved on the Management Test Battery to continue in the selection process.

This is a standardized examination and, therefore, test questions and answers are not available for public inspection or review.

Scores attained on the Management Test Battery will be valid and "banked" for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Management Test Battery. The Management Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Management Test Battery, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Management Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Management Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

Applicants meeting the minimum qualifications are not guaranteed advancement in the selection process. The department may administer additional selection procedures upon certification in order to make a final hiring decision.

Candidates’ scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

Candidates will be placed on the eligible list in rank order according to their final score.

The department may utilize additional selection procedures to make a final hiring decision.


Certification Rule: The certification rule for the ranked eligible list resulting from this examination will be Rule of Ten Scores. The hiring department may administer additional position-specific selection procedures to make final hiring decisions. 

Eligible List:
The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of six (6) months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification.  To find other Departments which use this classification, please see http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=13693. Search that document by title or job code to see which departments use the classification.


Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.



Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at:

Information regarding requests for Veterans Preference can be found at:


General Information concerning City and County of San Francisco Employment Policies and Procedures:

Important Employment Information for the City and County of San Francisco can be obtained at http://www.sfdhr.org/index.aspx?page=1709 or hard copy at 1 South Van Ness Avenue, 4th floor.


Terms of Announcement: http://www.sfdhr.org/index.aspx?page=20#announcementsdefinitions


Applicants must be guided solely by the provisions of this announcement including, requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by posting the correction on the Department of Human Resources website at: www.jobaps.com/sf.


Position Based Tests are administered in accordance with Civil Service Rule 111A. General information concerning City and County of San Francisco employment policies and procedures may be found in the pamphlet entitled “Important Employment Information for Position Based Testing”. This information is part of the terms of this announcement. The pamphlet is available at the Department of Human Resources Information Center, One, South Van Ness Ave. 4th Floor, San Francisco, CA 94103 or online at http://www.sfdhr.org/index.aspx?page=20#positionbasedtesting

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule.  Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director.  Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

All other provisions of this announcement except for the Certification Rule are appealable to the Human Resources Director. Appeals of these provisions must be filed with the examination analyst listed on this announcement.


Copies of Application Documents: http://www.sfdhr.org/index.aspx?page=20#copies


Applicants are encouraged to keep copies of all documents submitted. Submitted documents become a permanent part of the exam records and will not be returned. The hiring department may require applicants to submit the same documents and/or additional documents at a later date.


Right to Work:



All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.


Medical Examination:

Prior to appointment, at the Department’s expense, applicants may be required to take a TB screening test, and a medical examination.




Combined Entrance and Promotive

Micki Callahan

Human Resources Director

Department of Human Resources

Announcement #: PBT-0932-059355

Issued: January 25, 2013

Team DPH/EL (415) 206-5033


MCCP# 81-207

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, typically a 7.5% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.