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4230 Estate Investigator

Veterans Claims Representative

Recruitment #TEX-4230-060642

Introduction

Applications for this recruitment process will be accepted on a continuous basis and may close at any time.  Interested candidates are encouraged to apply immediately.

This is a Temporary Exempt position and it is excluded by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointing officer.

Under general supervision, the Estate Investigator/ Veterans Claims Representative interviews  and advises veterans and/or their dependents on rights and benefits conferred by federal, state and local legislation; assists them in completing and submitting appropriate applications and evidences; submits appeals for correction of unjust or incorrect adjudicating decisions; manages a case load of approximately 500 cases; maintains daily electronic inputs of contacts and performs other duties as required. Essential functions may also include extensive research and gathering of supportive evidence. Incumbents are expected to exercise independent judgment when arranging and evaluating diversified data in order to establish eligibility.

The Veterans Claims Representative may travel to outreach offices to connect with clients and customers in other parts of the county; this can include hospital, skilled nursing facilities, senior centers, homeless shelters, and the county jail and community events. 

 

 

 

 

Minimum Qualifications

Possession of a baccalaureate degree from an accredited college or university in psychology, social work, business administration or public administration, or a closely related field;  AND

 

2. Two (2) years of verifiable experience in probate, financial/fiduciary services, social work, case management, or investigations relating to one of the above areas. OR

3. Six (6) years of work experience can substitute for the required education, and experience as described in Minimum Qualifications #1 and #2.

 

Substitution:   Possession of a Master’s Degree from an accredited college or university in psychology, social work, business administration, public administration or a closely related field can substitute for the required experience as described in Minimum Qualifications #2. (One year of experience will be considered equivalent to 30 semester or 45 quarter units of college course)

How To Apply

Applications for City and County of San Francisco jobs are being accepted through an online process. Visitwww.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Verification:
All applicants may be required to submit verification of qualifying experience and education at any point in the application, examination or departmental selection process. Failure to submit verification documentation, if required, may result in rejection of application or ineligibility for employment.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

 
If you have any questions regarding this recruitment or application process, please contact Arleene Brice at 415-557-5574 via email at arleene.brice@sfgov.org

Selection Plan

Applications will be screened for relevant qualifying experience.  Additional screening mechanisms may be implemented in order to determine candidates’ qualifications.  Only those applicants who most closely meet the needs of the Agency will be invited to participate in the selection process.  Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.
 
Qualified applicants with disabilities requiring reasonable accommodations for this selection process must contact the department by telephone at (415) 554-1636 or in writing at the address listed above as soon as possible.
 
Verification:
All applicants may be required to submit verification of qualifying experience and education at any point in the application, examination or departmental selection process. Failure to submit verification documentation, if required, may result in rejection of application or ineligibility for employment.

THE CITY AND COUNTY OF SAN FRANCISCO IS AN EQUAL OPPORTUNITY EMPLOYER.  MINORITIES, WOMEN AND PERSONS WITH DISABILITIES ARE ENCOURAGED TO APPLY.

Conviction History

As part of the selection process an image of your fingerprints will be captured and sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) history will disqualify you as a candidate based on the specific requirements of the position to which you are applying. If selected for fingerprinting, the hiring department will contact you to schedule an appointment.

Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.

Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Benefits

 

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, typically 7.5% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.