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1094 IT Operations Support Administrator IV

Recruitment #PBT-1094-059799


1094 IT Operations Support Administrator IV



This is a Position-Based Test conducted in accordance with the Civil Service Rule 111A.


General Description:

Under general direction of the Senior IT Manager, this position independently provides Systems Administration support for the Department of Public Health (DPH) Enterprise Datacenter.  DPH system users depend on the operation of this facility and the services provided by this position.  The 1094 IT Operations Support Administrator IV is the primary resource for the Symantec enterprise backup environment for the Data Center located at 1380 Howard Street, San Francisco.  This position is responsible for backups, restoration, backup media, process management, hardware and software supporting enterprise backup.  This position acts as 2nd level support for the DPH e-mail environment on Lotus Notes/Domino.  This position will also maintain and develop the DPH IT Business Continuity/Disaster Recovery Plan. 


The IT Operations Support Administrator IV will:

  • Perform administrative functions supporting Symantec NetBackup environment.
  • Perform regularly scheduled backups and archives, and tape management functions, including offsite storage for backup tapes.
  • Be responsible for acquiring bids for hardware, software, maintenance, and professional services as related to job duties.
  • Work in Asset Management, Business Continuity, Emergency Response, and Disaster Recovery.
  • Install, configure, repair, maintain and upgrade hardware and peripherals and install and enhance applications.
  • Perform related duties and responsibilities as assigned. 

Minimum Qualifications

1. Possession of a Bachelor’s (BA/BS) degree from an accredited college or university in computer science, information systems or closely related field;  AND

2. Possession of four (4) years of Windows Workstation and Server experience in a Local-Area Network and Help Desk environment.


Additional experience as described above may be substituted for the required degree on a year-for-year basis.  Thirty (30) semester units or forty-five (45) quarter units equal one year.

 Desirable Qualifications:

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

  • Customer service experience

How To Apply

Applications for City and County of San Francisco jobs are being accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Elaine Lee, by telephone at (415) 206-5033, or by email at Elaine.Lee@sfdph.org.

Applicants may be required to submit verification of qualifying education and experience at any point in the application, examination and/or departmental selection process. 

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.


Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.


Selection Procedures



Candidates deemed eligible and admitted to the examination process will be administered a written multiple-choice test designed to measure knowledge, skills and/or abilities in job-related areas which may include but is not limited to:


On-site broad based technical, operational, programming, and analytical problem solving support
Installation, maintenance, expansion and upgrading of software, hardware, networks and peripherals

Computer languages
Common operating systems and relational database systems
Interactive or macro-based applications
Data processing methods
Training techniques

Functional requirements, structured systems or procedures analysis

Practices and techniques of supervision and project management

Systems analysis and design

Emerging technologies

Work effectively as a member of a team
If position is assigned the role of lead, requires the ability to manage and direct a group of workers, including the ability to provide counseling and mediation.

Persuade, convince and train others

Decide the time, place and sequence of operations within an organizational framework, as well as the ability to oversee their execution.

Communicate effectively orally and in writing
Use logic and analysis to solve computer and systems problems
Establish and maintain effective working relationships
Analyze data and information using established criteria, in order to determine consequences and to identify and select alternatives
Advise and provide interpretation to others on how to apply policies, procedures and standards to specific situations
Train others
Exercise decisiveness and creativity required in situations involving the evaluation of information against judgmental criteria
Design and implement local, wide area and communication networks
Read and understand professional journals and literature
Prioritize competing requests for service

This is a standardized examination and, therefore, test questions and test answers are not available for public inspection or review.


DATE(S) OF EXAMINATION: Only those applicants meeting the Minimum Qualifications will be notified of the exact date, time and place to report to the examination.

Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

The hiring department may administer additional position-specific selection procedures to make final hiring decisions.


CERTIFICATION RULE: The certification rule for the ranked eligible lists resulting from this examination will be Rule of Three (3) Scores.




The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. The duration of the eligible list resulting from this examination process will be 6 months, and may be extended with the approval of the Human Resources Director.


Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification.  To find other Departments which use this classification, please see http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=13693. Search that document by title or job code to see which departments use the classification.






Information on requesting reasonable accommodation for persons with disabilities can be found at: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities

Applicants with disabilities requiring reasonable accommodation for this examination must contact the examination analyst, Elaine Lee, by telephone at (415) 206-5033 (voice) or if hearing impaired (415) 557-4810 (TDD) or in writing to Elaine Lee, Department of Public Health Human Resources Services, 2789 – 25th Street, 3rd Floor, San Francisco, CA 94110 as soon as possible (specify class 1094 IT Operations Support Administrator IV in all correspondence).



Information regarding requests for veteran’s preference can be found at:




Information regarding seniority credit can be found at: http://www.sfdhr.org/index.aspx?






GENERAL INFORMATION: Important Employment Information for the City and County of San Francisco can be obtained at: http://www.sfdhr.org/index.aspx?page=20 or hard copy at 1 South Van Ness Avenue, 4th Floor,

San Francisco, CA 94103



Applicants are advised to keep copies of all documents submitted. Submitted documents become a permanent part of the exam record and will not be returned. The hiring department may require applicants to submit the same documents and/or additional documents at a later date.


RIGHT TO WORK: All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.



Prior to appointment, at the Department’s expense, applicants may be required to take a TB screening test, and a medical examination.





ISSUED: June 7, 2013



TELEPHONE: (415) 206-5033 (EL)





Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.



All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, typically 7.5% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.