Under direction, supervises, assigns work and participates in the work of a unit responsible providing employment, social services, and financial support to clients; performs a variety of technical tasks relative to the area of assigned responsibility, and performs related duties as required.
This is the first line supervisory class in the Employment and Training series. Positions in this classification function as working supervisors, overseeing a unit of Employment & Training Specialists providing services to the public according to well-defined regulations and procedures pertaining to public assistance or related programs. Positions in this class have regular contacts with clients, their relatives, and representatives of outside agencies and the public. The 9705 Employment and Training Specialist IV is distinguished from the 9704 Employment & Training Specialist III by responsibility for the supervision and work product of a unit engaged in case management and employment plan development. This class is distinguished from the 9706 Employment & Training Specialist V in that the latter positions typically involve additional autonomy, program responsibility or a specialized assignment.
Supervises lower level positions in the Employment and Training Specialist series.
Examples of Important and Essential Duties
According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.
1. Plan, prioritize, assign, supervise, and review the work of a unit involved in providing employment, social services and financial support to clients; provide assistance and guidance to staff, who provide varied case management services, including developing and implementing, training and service plans for clients.
2. Advise, assist and refer clients who need social services and assistance to enter the labor market; make referrals as necessary.
3. Participate in the selection of unit staff-, provide / coordinate staff training; work with employees to correct deficiencies, and implement disciplinary procedures.
4. Conduct group and individual conferences with staff to provide direction; interpret and explain rules, regulations and policies to staff and to clients.
5. Review the quantity and quality of work performed by staff; verify eligibility and financial assistance eligibility according to established policies and procedures.
6. Set goals and timetables for meeting performance standards and objectives; prepare employees performance appraisals, counsel employees, provide support and assist in correcting substandard performance.
7. Collaborate with other supervisors and managers in coordinating the activities of staff.
8. Interview complainants and make cause determinations regarding case management issues and eligibility for assistance, assist workers with difficult situations and identify solutions.
9. Assist in the development and implementation of policies and procedures; prepare memos, reports and correspondence.
10. Provide assistance with budgets, grants, and contract procurement processes.
11. Participate in community meetings, professional groups, studies and research projects; develop and implement effective relations with the community to develop awareness of available programs.
Knowledge, Skills and Abilities
Knowledge of: Employment and training programs and practices; client appeal process in public assistance programs; vocational planning and career guidance practices and principles; dynamics of family relationships and counseling practices; dynamics of child care, abuse and neglect; labor market and employment resources; principles and practices of supervision, evaluation and training; interviewing techniques; caseload management methods and practices, categories of public assistance, community resources, and social services available; public funding and budget monitoring.
Ability to: Understand and apply federal, state, and local rules, regulations, and policies governing eligibility for public assistance and job training and employment programs; communicate clearly to explain technical information to persons of various social, cultural, and economic backgrounds; read, interpret and explain rules, regulations, policies, and procedures about public assistance and employment programs; represent the department and testify at hearings; apply adult and child abuse dynamics to case situations, use automated systems to track information and develop data and reports; supervise, motivate, evaluate and train staff, develop, interpret and implement policies and procedures; collect and evaluate information, draw valid conclusions, and make appropriate recommendations; write clear, concise and grammatically correct case narratives, reports, policies, and correspondence; organize work effectively; maintain productivity; establish rapport and maintain effective working relationships with others; keep systematic and accurate records; maintain confidentiality; prepare, organize, and make oral presentations to groups and staff, follow verbal and written instructions; retain and recall regulations and client data.
Essential duties involve the following physical skills and work environment:
Positions involve physical activities of sitting, standing, and walking. May require hand/eye coordination and manual dexterity for computer use. May involve extensive VDT exposure.
These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.
Possession of a baccalaureate degree from an accredited college or university.
Three (3) years directly related experience in workforce development, career counseling, job or business development, job placement/staffing services, human resources, job search training, workshop instruction and facilitation, or closely related field.
License and Certification:
Some positions require possession of, or ability to obtain, an appropriate, valid California driver's license.
Additional qualifying experience may be substituted for the required degree on a year-for-year basis (up to a maximum of two years). Thirty (30) semester units/forty-five (45) quarter units equal one (1) year.
Disaster Service Workers
All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.