City and County of San Francisco

Under supervision, provides services to clients including case management, development and implementation of individual training and employment plans, and progress monitoring. May perform entry level work in the areas of program monitoring and operations, evaluation and planning, contract preparation and administration, and special employment related projects.

This class utilizes the deep class concept and encompasses multiple levels of responsibility from entry through the fully-experienced journey level. Incumbents with little or no experience in the duties of the class perform beginning-level work and perform at increasingly higher levels of responsibility that require a commensurate higher degree of ability and initiative as experience is gained.

This class is distinguished from the 2905 Human Services Agency Senior Eligibility Worker in that the 2905 determines client eligibility for public assistance programs and certifies for reimbursement under the terms of various social services programs. This class is distinguished from the 2918 Human Services Agency Social Worker in that the 2918 performs a variety of social work duties including client management and continuing client investigation and processing for various social service programs for the Human Services Agency. This class is distinguished from the 9704 Employment & Training Specialist III in that the 9703 Specialist II provides routine services that are less technical and tasks and duties are performed under closer supervision. The 9704 performs higher level technical assignments requiring specialized knowledge, skills, abilities and experiences.

None

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

1. Manage a caseload and perform case management services, which include developing and implementing training and employment plans and monitoring client progress, and, as required, apply sanctions for lack of compliance with program requirements.

2. Interview clients regarding economic, family, physical and emotional situations, assess need for services and refer clients to appropriate resources such as CalWORKs, Family Stabilization, mental health or domestic violence services and others.

3. Assist clients in completion of application, forms and reports; review and evaluate applications for completeness and accuracy.

4. Conduct orientation sessions to explain relevant policies, procedures, regulations, and requirements of the program to new clients and the public.

5. Evaluate clients' educational background and work history; identify training and vocational goals; design an appropriate employment plan.

6. Authorize support services such as transportation and childcare to assist clients in resolving barriers to employment. Refer clients to other agencies according to established policies; coordinate service with public and private agencies and community resources.

7. Provide advice, information, referrals, resource materials and other assistance to help clients obtain and retain jobs.

8. Prepare a contract between the client and the County.

9. Serve as client advocate; provide emergency, crisis, or general intervention for client; investigate and resolve client problems.

10. Prepare case narratives, reports, correspondence and other documentation. Compile technical data.

11. Perform related duties as assigned.

Knowledge of: basic analytical and problem solving methodology; principles and practices in the analysis of physical, psychological and social factors contributing to maladjustment.

Ability to: learn and apply the principles and procedures of record keeping to maintain client records; understand, interpret and apply pertinent Federal, State and local, regulations, laws, policies and rules governing eligibility for public assistance, job training and employment programs; communicate effectively orally and in writing to persons of various social, economic, cultural and educational backgrounds individually or in group settings; assess client employability / readiness and identify barriers to employment; motivate clients towards job readiness; learn and teach general job search methods and techniques; use a personal computer in a network environment to enter and update data, create documents and use system applications, e-mail, spreadsheets, and word-processing software; learn interviewing and investigative techniques to obtain client information necessary to develop case plans; and understand and apply policies, procedures, terminology, services and activities of social programs to meet program and case plan goals.

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification.  Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Education:
Possession of a baccalaureate degree from an accredited college or university.

Experience:
Two (2) years public contact experience including interviewing to obtain information.

License and Certification:
Some positions require possession of, or ability to obtain, an appropriate, valid California driver's license.

Substitution:
Additional qualifying experience may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). Thirty (30) semester units or forty-five (45) quarter units equal one year.

Amended: 11/07/97; 7/22/14; 2/25/15 

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.