City and County of San Francisco

Under general supervision, during an assigned shift, receives incoming request calls for service, both emergency and non-emergency at San Francisco International Airport; dispatches crash/fire/rescue, airfield safety, police and other personnel regarding emergencies

Employees in this class work under the supervision of a Senior Airport Communications Dispatcher, which class is primarily responsible for supervising a shift of Communications Dispatchers.

None.

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

1. Receives emergency and non-emergency calls and efficiently gathers, evaluates, prioritizes, and documents information from callers; properly classifies and prioritizes any report or complaint information and determines appropriate course of action.
2. Dispatches multiple emergency services and maintains the status of incidents and record of dispatched emergency service personnel and apparatus.
3. Receives and disseminates information from other law enforcement and emergency service computer networks related to jurisdictional requests for police, fire or medical service assistance, or to notices of wanted persons, stolen property, warrants and all points bulletins.
4. Operates Closed Circuit Television (CCTV) system for operational/officer-safety-related needs.
5. Monitors alarm systems to ensure that proper action is taken for critical alarms received.
6. Operates data terminal equipment to ascertain if vehicles are stolen and to whom vehicle is registered.

Knowledge of: a Public Safety Communication System; standard public safety dispatch operations procedures regarding appropriate responses to Airport, medical, police or fire incidents; emergency communications equipment; working knowledge of geography of the Airport.

Ability or Skill to: apply general rules to specific problems to attain logical answers and arrange things in the correct order; ability to read and listen to information in order to identify facts, elicit feedback, draw pertinent information and make conclusions; ability to shift back and forth between two or more sources of information and quickly and accurately compare letters and numbers both written and orally; ability to work under pressure; ability to work under pressure and maintain a positive attitude while exercising good judgment and making sound decisions; ability to maintain courteous and professional working relationships with callers, co-workers, and supervisors; ability to communicate clearly and concisely in English both orally and in writing; ability to perceive and respond effectively to the emotional needs of those requesting assistance; operate radio receivers, transmitters and other communications equipment; type and operate a computer data terminal at 35 wpm (net).

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification.  Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Education:
Possession of a high school diploma or equivalent (G.E.D. or High School Proficiency Examination).

Experience:
One (1) year of verifiable experience as a public safety (police/fire) dispatcher in a multi-frequency computerized dispatch/communications center.

License and Certification:

Substitution:
Completion of a twelve (12) months program equivalent to the City and County of San Francisco's Airport Communications Dispatcher Trainee Program may substitute for the one (1) year of required work experience.

SUPPLEMENTAL INFORMATION
PROMOTIVE LINES To: 9203 Senior Airport Communications Dispatcher
ORIGINATION DATE:	11/12/1961
AMENDED DATE:	06/20/1963 (Retitled); 01/06/1992; 05/24/21
REASON FOR AMENDMENT:	To accurately reflect the current tasks, knowledge, skills & abilities, and minimum qualifications.
Business unit(s):	COMMN

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.