City and County of San Francisco

Claims Adjuster (#9157)

$57.35-$69.70 Hourly / $9,941.00-$12,081.00 Monthly / $119,288.00-$144,976.00 Yearly


Definition

Under general supervision, has responsibility for adjusting personal injury and property damage claims arising out of the operation of municipal transit equipment; makes investigations of circumstances surrounding accidents; assists in preparation of cases for trail; and performs related duties as required.

Requires responsibility for: interpreting and carrying out existing policies and procedures relating to the review and adjustment of claims; making responsible personal contacts in connection with claim adjusting activities; preparing and reviewing detailed records and reports of accident claims and investigations.

Examples of Important and Essential Duties

1. Reviews files on personal injury cases and negotiates settlement with claimants, attorneys, brokers and insurance representatives.

2. Interviews and obtains statements from witnesses and claimants.

3. Recommends the payment or denial of claims and follows through on cases according to procedure indicated.

4. Reviews property damage cases with investigators in regard to details of the particular case.

5. Corresponds and confers with claimants, attorneys of record and witnesses, as required.

6. May discuss with insurance company representatives the matter of liability involving their assured and equipment of the railway involving a third party.

7. Compiles evidence by interviewing operators, inspectors and witnesses; may request police reports and diagrams for the purpose of properly adjusting claims.

8. Prepares investigators' report, affidavits, releases and obtains damage and witness statements.

Knowledge, Skills and Abilities

Requires good knowledge of: pertinent laws, codes and ordinances dealing with claims against the municipal railway system; departmental policies, rules and regulations; modern investigative techniques and methods.

Requires ability to: analyze claims and investigators' reports and determine or recommend appropriate disposition of such claims; use considerable judgment and resourcefulness in evaluating and adjusting claims; deal tactfully, firmly and courteously with the general public, legal representatives and other organizations and agencies.

Experience and Training

Requires completion of high school, supplemented by at least five years of responsible personal injury and property damage claims investigation experience; or an equivalent combination of training and experience;

License or Certificate

Requires possession of a valid state motor vehicle operator's license.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

CLASS: 9157; EST: 1/1/1900; REV: 1/1/1900;