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Department of Human Resources
Senior Transit Information Clerk (#9124 ) |
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Definition
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The Senior Transit Information Clerk is a supervisory position located in the Telephone Information Center, Passenger Service Center and the Accessible Service Office of the Municipal Railway. Under general supervision the Senior Transit Information Clerk is responsible for responding to inquires from the general public, supervising subordinate personnel and representing the department at professional/public meetings. |
Distinguishing Features
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Job Code 9124 Senior Transit Information Clerk is distinguished from the Job Code 9122 Transit Information Clerk in that the latter performs non supervisory duties. |
Supervision Exercised
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Supervises 9122 Transit Information Clerks and other clerical positions. |
Examples of Important and Essential Duties
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According to Civil Service Commission Rule 409 (CSC-MTA Rule), the duties specified below are representative of the range of duties assigned to this class and are not intended to be an inclusive list. 1. Responds to and investigates complaints and commendations regarding service. 2. Tracks complaints and commendations to completion. 3. Generates written memos, reports, evaluations and recommendations pertaining to office procedures, activities, data collection and personnel. 4. Maintains office records, inventories, and electronic files. 5. Supervises the work of subordinate personnel. 6. Processes and issues photo identifications cards for seniors and disabled persons. 7. Conducts outreach to community agencies or centers on issues related to the dissemination of transit information 8. Verifies the accuracy of agency/client identification card data. 9. Performs other related duties as required. |
Knowledge, Skills and Abilities
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Knowledge of: Bay Area Public transit systems including routes, connections, street names, transportation for special events, and accessible services for senior and disabled person; and the application of mathematical functions and calculations related to transit fares, services and the maintenance of statistical records. Ability to: read maps, schedules, timetables, transit symbols, graphs, tallies and other technical materials; maximize use of resources, time and personnel; structure and nourish a professional working environment, instruct and train subordinates, delegate assignments, oversee multiple projects, inspire and encourage subordinates to maximum performance; interact with people, demonstrate concern and sensitivity to personal differences and feelings, establish rapport, exercise tact and persuasion, maintain a professional manner and demeanor, follow through on promised actions, effectively deal width pressure and not let it negatively impact performance; speak in precise, understandable courteous manner to groups and individuals, listen with understanding and comprehension; write clearly and effectively documenting all relevant information related to job activities and maintain appropriate and accurate record of unit activities; and prepares spreadsheets and data base files. |
Experience and Training
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Two (2) years of experience as a transportation reservations clerk, transit information clerk, or two (2) years of experience in a transit agency providing information to the general public on routes, connections, schedules, special event services, fares and/or handling passenger complaints. |
Disaster Service Workers
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All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. |