City and County of San Francisco

Under general direction, the Senior Supervising Probation Officer assists the Director of Probation Services and Chief Probation Officer in the organization, planning and direction of the activities of the Probation Services Division of the Juvenile Probation Department and performs related duties as required. The current operational areas are listed below: A. Supervises and coordinates probation unit activities relating to the intake process and develops overall intake procedures in delinquency matters. B. Supervises and coordinates probation unit activities relating to supervision of minors on probation in the community and may direct a variety of volunteer programs. C. Supervises and coordinates activities relating to: private and county placement; intensive supervision; special services; and may investigate and evaluate facilities and projects. D. Plans and develops special projects; develops budgets; supervises and coordinates activities related to various special funded projects; coordinates and may investigate and evaluate facilities and projects.

The Senior Supervising Probation Officer is distinguished from Supervising Probation Officer by its responsibilities for administrative planning and coordination of units and/or projects within a division. The Senior Supervising Probation Officer reports directly to the Director of Probation Services. It is distinguished from the Director, Probation Services in that the latter performs at a higher level of responsibility in managing the whole Probation Services Division of the Juvenile Probation Department and the Director, Probation Services reports directly to the Chief Probation Officer.

This classification directly supervises Supervising Probation Officers, Probation Officers and clerical staff.

According to the Civil Service Commission Rule 9, the duties specified below are representative of the range of duties assigned to this class and are not intended to be an inclusive list.

1. Plans, organizes, directs and coordinates the activities of Units with Probation Services functions in the Juvenile Probation Department, consisting of a group of geographical or project units. This includes following and implementing policies and procedures; conferring with supervising personnel, formulating guidelines, resolving unit problems, conducting disciplinary investigations, disseminating information, and keeping statistics for administrative purposes.

2. Supervises and oversees a probation unit(s) through: directing, planning and organizing their work; observing and evaluating job performance; auditing caseloads of probation officers; resolving conflicts and performing other necessary duties in order to ensure that staff's work quality and quantity are maintained at a high level. This also includes assigning cases and tasks to staff in a manner that is consistent in fairness and equity in order to encourage and maintain good employee morale and work quality; staffing and scheduling programs to meet operational requirements; and submitting written performance evaluations of staff to management.

3. Trains and develops staff by using clear and relevant teaching techniques; providing guidelines and assistance regarding laws, policies and procedures as related to agency operations; and explaining proper casework techniques, investigative report writing, and oral presentation techniques.

4. Meets with groups and individuals such as community based agencies and other city departments by giving and receiving information regarding departmental policies, procedures, and organization in order to develop favorable community relations.

5. Evaluates and monitors residential/non-residential programs utilized by Juvenile Probation Department for appropriate placement of clients.

6. Make oral reports on functional operations of unit(s) to boards, commission, courts and other agencies and city departments.

7. Makes written reports on functional operations of unit(s) to boards, commission, courts and other agencies in the city department. Prepares expense reports for authorization. Collects and maintains statistical information on clients served and services provided (e.g. number of bookings, cases filed, citations, detentions, informal dismissals, transfers, D. A.'s declines). Maintains records and evaluates and controls access to confidential records by client, staff, other jurisdictions and public. Prepares weekly time sheets for probation officers and clerical staff.

8. Supervises the scheduling and coordinating of transportation for clients (locally, nationally and internationally). This includes assigning Probation Officer to youth, reviewing documentation for travel authorization and determining the level of security required.

9. Assists the Personnel Office in conducting background investigations on new hires as prescribed by Juvenile Probation Department policies and procedures.

10. Coordinates and conducts investigations of incidents involving staff, clients and programs by researching, interviewing, counseling and carrying out formal investigations.

11. Assists in policy development by attending administrative meetings, planning organizational change and acting as a liaison between staff and management so as to explain policy to staff and assist management in developing new and revised departmental policies and procedures.

12. Performs related duties and responsibilities as assigned.

Knowledge of: Principles, trends and techniques in the delivery of juvenile probation services; knowledge of relevant laws, codes and legal documents, including Welfare and Institution Code and Penal Code; organization of Juvenile Court.

Ability to: Supervise probation officers and support staff; work tactfully and persuasively, and establish a rapport with families, community groups, court representatives, attorneys, supervised staff, department administrators and others; write clear and concise reports; and make clear and concise oral presentations.

Training: Possession of a baccalaureate degree from an accredited 4-year college or university with major coursework preferably in psychology, sociology, criminal justice, social work, public administration, business administration or related fields. Experience: Six (6) years of verifiable experience as a juvenile probation officer, including two (2) years at a supervisory level equivalent to Class 8414 Supervising Probation Officer, Juvenile Court.

Possession of a valid driver license at the time of appointment.

Working Conditions: This position may require working nights, weekends and holidays.

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.