City and County of San Francisco

Under general supervision, the Senior Maintenance Controller analyzes the needs of and organizes and coordinates the production control of scheduled and emergency maintenance of rubber tire vehicles. This position also has responsibility for supervising the Maintenance Controllers who coordinate repairs of rubber tire vehicles in the department’s facilities and those of vendors. Performs other related duties as required.

This class is distinguished from Class 7249 Automotive Mechanic Supervisor I in that the latter is responsible for the line supervision of craft classifications on an assigned shift. This class is distinguished from Class 7340 Maintenance Controller in that the former is responsible for overseeing the scheduling, maintenance and review of repairs of rubber tire vehicles at the Municipal Railway.

Supervises work of all Maintenance Controllers.

According to Civil Service Commission Rule 409, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

1. Monitors rubber tire vehicle Control Room logs, boards, and reports for accuracy and completeness and analyzes data to discover progress, problems and trends in maintenance activities.

2. Supervises a group of skilled Maintenance Controllers engaged in data collection from maintenance activities in order to schedule vehicle servicing, inspection and repairs; and dispatches rubber tire vehicle road service personnel.  This is accomplished by general supervision, assigning overall priorities, overseeing and reviewing the progress made and reporting the details and results to management.

3. Trains/Develops Control Room Personnel and Shop Foremen in the concept and procedures used in planning and scheduling maintenance of rubber tire vehicles.

4.. Analyzes data from vehicle and shop operating records in order to  identify significant trends in maintenance and repair for the purpose of anticipating and planning for the manpower, materials and supplies required to meet the operating needs  of the rubber tire vehicle divisions.

5. Performs analysis of work performed and defects recorded and reports to management on the current direction and needs of the rubber tire vehicle divisions.

6. Request and purchase supplies and materials needed to provide Shop Foremen, Craft Employees Service Personnel and Control Room staff the needed forms and work orders to record their activities.

7. Assists in the planning and development of computerized reporting systems in order to format operating data into reports that are useful to managers and planners.

8. Performs complex statistical and mathematical computations by using computer programs and software to establish averages/proportions, and intervals concerning maintenance activities.

9. Develops and monitors reports and makes recommendations for operating improvements.

10. Performs other related duties as required.

Knowledge of: how to service, inspect, and repair rubber tire vehicles; bringing together equipment, parts and personnel to complete complex mechanical projects in keeping with departmental objectives and timelines. Ability to: assign, direct, monitor, evaluate and assess subordinates; oversee the Maintenance Control staff to ensure consistency and timeliness in maintenance repair activities and accuracy in maintenance data; interpret and apply  FTA, CHP and SFMTA policies, rules and guidelines; control, develop, implement and evaluate programs which include an established overall maintenance plan; train Maintenance Control staff;  identify problems, patterns and possible causes regarding maintenance issues; judge, decide and realize ramifications and possible impacts of decisions. Prepare effective written communication in an understandable, clear and concise manner. Speak in a precise, courteous and understandable manner; give and receive clear and concise information, instructions, and directions to a variety of people; use appropriate terminology when speaking about technical matters; listen with understanding and comprehension. Review and analyze statistical data (including reports, charts, logs, etc) in order to evaluate workflow and make necessary changes; interpret and explain this statistical data to all levels of staff (from senior level managers to shop mechanics). Train various levels of staff in scheduling, planning, and directing equipment maintenance flow and other maintenance related matters; conduct “new vehicle" training for staff as the need arises.

Skill in: determining and establishing overall priorities and long range goals; scheduling and coordinating tasks and all maintenance repair projects in a logical manner so as to maximize personnel and material resources and to increase efficiency; anticipating problems and consequences; reviewing repetitive occurrences and examining maintenance patterns; taking steps to alleviate problems; setting standards and meeting predefined goals within prescribed timetables and modifying if necessary; proficiency in computer skills; inputting and retrieving data, creating/working with spreadsheets using formulas, and preparing/generating computer reports such as; schedules, statistics, inventory, payroll, etc.

Four (4) years of fulltime verifiable journey-level experience in  the maintenance and repair of vehicles (automotive/rubber tire/fleet) of which one (1) year must be in fleet control operations; AND

Two (2) years of fulltime verifiable journey-level experience equivalent to Class 7340 Maintenance Controller with the City and County of San Francisco.

Maintenance Control operates on a seven (7) day per week twenty-four (24) hour per day basis.  May be subject to stand-by duties and mandatory overtime as assigned on a 24 hour per day basis.

AMENDED DATE: 07/03/2014

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.