City and County of San Francisco

Telecommunication Supervisor (#7132)

$62.65-$76.14 Hourly / $10,859.00-$13,197.00 Monthly / $130,312.00-$158,366.00 Yearly


Definition

Under general direction, exercises responsibility for the maintenance and repair of computers and peripheral equipment of the Command and Control System of the Fire Dept., assigns, directs and trains subordinate technical personnel, civilian fire dispatchers and Senior Telephone Operators; coordinates maintenance and repair work with Fire Dept. operational activities; evaluates new technical developments, recommends on maintenance and repair procedures; and performs related duties as required.

Distinguishing Features

This single position class involves primary responsibility for the testing, maintenance and repair of an automated fire alarm dispatch complex which includes computerized command and control and audio systems. The system also includes console units located at 44 fire stations. Additionally, the incumbent is responsible for the testing, maintenance and repair of a backup key operated dispatch system and for the work of non uniformed fire dispatchers, electricians and communication personnel.

Examples of Important and Essential Duties

1. Directs the maintenance and operations of the computerized telecommunications system at the Central Fire Alarm Station, Fire Stations and auxiliary agencies of the Fire Dept. throughout the city.

2. Directs the activities of technical and operating personnel engaged in the maintenance and operation of this system.

3. Supervises the training, development and evaluation of subordinate personnel to insure the availability and efficient operation of communications, computers and associated subsystems; conducts training sessions for field maintenance personnel as required to provide proper coordination with the Control Center Communications complex.

4. Monitors Control Center activities, evaluates developing operational difficulties, anticipates potential problems, implements correctional measures, plans alternate solutions, recommends new methods or procedures.

5. Conducts regularly scheduled tests of the Command and Control system on emergency power; also, in manual mode without the computers, as necessary to maintain competence and efficient operations.

6. Prepares plans, estimates work schedules, requisitions materials and supplies; assists with preparation of the annual budget; prepares reports and maintains required records.

7. Attends meetings; maintains cooperative working relations with other City departments, Central Station and auxiliary Fire Alarm Companies, Utility Companies and the general Public.

Knowledge, Skills and Abilities

Requires comprehensive knowledge of principles, capabilities and operation of computers, digital data and audio communication systems.

Requires ability to: Understand and coordinate entire system networks and to diagnose, repair and maintain complex digital and analogue circuitry; plan, assign and supervise the work of subordinate personnel, review and analyze drawings and plans, maintain operating records and prepare related reports.

Requires a high degree of skill: In the use of test instruments and equipment; application of theory procedures and techniques to the installation, maintenance and repair of computer assisted telecommunications systems; sufficient skill to accurately type 25 words per minute; strength to perform medium manual work; unimpaired hand and finger dexterity, good hearing and eyesight with color discernment sufficient to distinguish reds, greens and yellows.

Experience and Training

Requires completion of high school supplemented by technical training at the junior college level) recognized trade, military or company operated trade school. Requires 5 years of progressively responsible experience installing, maintaining, testing and operating electronic communication systems, three years of which must have been on the installation, maintenance, testing and operations of digital data and analogue communications systems, or an equivalent combination of training and experience.

License or Certificate

Requires possession of a 1st or 2nd class Radio-Telephone Operator or Radio-Telegraph Operator's license; a valid State Motor Vehicle Operator's license.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

CLASS: 7132; EST: 1/1/1900; REV: 1/1/1900;