$39.71-$48.26 Hourly / $6,884.00-$8,366.00 Monthly / $82,602.00-$100,386.00 Yearly
According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.
1. Receives a wide variety of public inquiries by phone, mail, email and in person; conducts in-depth interviews with the public when appropriate to ascertain the nature of the problem and the sequence of factual events; analyzes, evaluates and recommends solutions to the complainant including making appropriate referrals; performs mathematical computations to review completeness and correctness of landlord and/or tenant petitions; explains possible steps and procedures to resolve the problem; when necessary, conducts research on difficult inquiries by means of correspondence and phone; handles those issues that have no merit with diplomacy and compassion.
2. Advises (counsels) tenants, landlords, property managers, realtors, attorneys and a wide range of stakeholders on the requirements of the Rent Ordinance and related rules and regulations, including identifying cases of possible non-compliance and referring parties to the Rent Board petition process or other dispute processes.
3. Maintains liaison with public and private agencies, organizations and groups; coordinates, prepares and presents community engagement outreach regarding rental and eviction issues; performs staff, technical and administrative services for the department.
4. Works with governmental agencies, community groups and business organizations to exchange information and to establish lines of communication; implements cooperative procedures to inform agencies or organizations about relevant compliance issues; explains policies, procedures, laws and codes, changes in law and/or programs to stakeholders, community groups, and other interested organizations. Promotes understanding, access and awareness to historically underserved communities within the City.
5. As assigned, processes a variety of Rent Board petitions and other filings initiated by the public; attempts to resolve complex disputes between tenants and property owners concerning housing, rent control and evictions.
6. Confers with colleagues to evaluate particular filings, as well as analyze various types of filings; determines the most effective method of resolving problems and recommends and implements the method; interfaces with the department management on departmental policies and procedures regarding administrative compliance with the Rent Ordinance.
7. Prepares, reviews, and maintains records, correspondence, petitions, reports and other filings as assigned.
These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.
Education:
1. Possession of a baccalaureate degree from an accredited college or university; AND
Experience:
2. Two (2) years of experience resolving issues from members of the public involving community-based organizations, government agencies and/ or social services. Resolution or investigation includes knowledge of pertinent laws, statutes, and ordinances related to the subject matter.
License and Certification:
None.
Substitution:
Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis, up to a maximum of two (2) years. Thirty (30) semester units or forty-five (45) quarter units equal one (1) year.
OR; Possession of a master's degree from an accredited college or university in public policy, planning, public administration, or business administration; or possession of a law degree or closely related field may be substituted for the required two (2) years of work experience.