City and County of San Francisco

According to Civil Service Commission Rule 9, the duties, specified below are representative of the range of duties assigned to this class and are not intended to be an inclusive list.

1. Supervises and coordinates the work of a large group of custodial employees engaged in cleaning and maintaining public buildings at various locations by exercising work direction through subordinate supervisory staff to ensure productive work flow. This includes evaluating, monitoring and documenting the performance of all subordinate personnel and making recommendations for recognition awards as well as disciplinary actions to superiors.

2. Develops, directs, and evaluates in-service training programs for new and incumbents custodial supervisory staff to provide instruction in proper custodial procedures and the safe use of chemicals, equipment, and supplies. This includes conducting meetings and training sessions as well as preparing written instructions and procedures.

3. Evaluates the performance of subordinate staff; monitors and documents attendance and behavior patterns; confers with employees; writes performance evaluations; and recommends and carries out disciplinary actions as needed. This includes training subordinates on use of City and departmental performance evaluation policies and procedures, and monitoring the evaluation duties of subordinate supervisory personnel.

4. Develops, updates, and evaluates work standards, policies and procedures by inspecting the quality of custodial services being rendered in public buildings, and by keeping abreast of currently accepted and standardized methods to ensure that safety precautions are being met and to improve custodial services.

5. Maintains personnel, time, and vacation/holiday records, prepares and evaluates time records and other related reports in order to ensure staffing needs and payroll. This includes distributing pay warrants.

6. Monitors personnel requirements to maintain adequate custodial staffing of custodial units /teams. This includes submitting requests to fill vacancies, approving vacation and leave requests, planning for emergencies and special events, assigning and transferring custodial personnel to cover absences and vacations.

7. Prepares written reports, memoranda, and correspondence on a variety of matters affecting the administration and operation of custodial services.

8. Maintains contact with the public and with other departments regarding custodial services; attends meetings; investigates and responds to complaints, requests for work, and emergencies; explains procedures, regulations, and available resources in order to coordinate work flow and establish effective working relationships.

9. Drives a motor vehicle to reach various job sites in order to monitor custodial performance.

10. Advises management in the preparation of the annual budget, including the documentation of needs for personnel, allocated overtime, equipment and supplies in order to cover regular staffing and material requirements as well as special events and emergencies.

11. Authorizes non-routine maintenance and purchases of custodial equipment and supplies from quarterly budget allocations to ensure the availability of materials and equipment needed to perform custodial work; directs the requisitioning, storing, and issuing of supplies and equipment.

12. Performs related duties as required.

Knowledge of : janitorial methods and procedures, materials, chemicals, disinfectants and equipment used in cleaning large public buildings and surrounding areas; existing safety laws, rules, methods and procedures including applicable OSHA regulations to ensure the safety of staff, the public, and building occupants.

Ability to: plan, assign, train, inspect and evaluate the activities of supervisry subordinate personnel engaged in janitorial duties; communicate effectively and courteously with staff, other departmental personnel and the general public as well as understand and correctly follow English instructions; promote, establish and maintain effective working relationships with staff, departmental personnel and the general public; write reports or correspondence in a clear, concise and effective manner; may be required to use a personal computer; plan, organize, and coordinate an effective custodial operation; and comply with all legal laws and regulations in order to drive a vehicle legally during the length of employment.