City and County of San Francisco

IS Trainer-Senior (#1033)

$52.56-$63.88 Hourly / $9,111.00-$11,072.00 Monthly / $109,330.00-$132,860.00 Yearly


Definition

Under general direction, provides tutorial instruction on highly complex operational procedures within all City approved software programs, applications, and/or procedures; tutorial/classroom instruction on all levels of the application and/or procedure; and/or tutorial/classroom instruction on the application of the software program itself so that the users may function with minimum ongoing assistance; may assist in training less experienced trainers. Typically, this classification is found in a large department with a training unit.

Distinguishing Features

This classification is the advanced journey level in the Trainer series. The Senior level classification can be distinguished from lower level classifications in this series in that instruction is in a broad range of personal computer software programs at the intermediate level, and at times, the highest levels of complexity. Incumbents perform a full range of duties, possess technical or functional expertise and perform specialized duties in a highly independent manner. Work is judged primarily on overall results with great latitude in determining work methods and assignment requirements. Employee has greater authority over assignments and decisions required to complete the work than lower level positions in this series.

Supervision Exercised

May involve coordination of a team of workers.

Examples of Important and Essential Duties

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

1. Coordinate and deliver technical and/or professional training and educational services in personal computer operating systems and a wide variety of applications to IS staff, work with subject matter experts to develop technically complex training modules; provide instruction at various levels on applications and systems administration, in-house or onsite; develop custom training tailored to client needs; assist contract instructors in teaching custom database development courses.

2. May conduct on-site visits to identify immediate and long range training requirements; develop training plans and schedules, needs assessments and software recommendations in support of current standards; conduct assessments of departmental training budgets and make appropriate recommendations for planning/transfers/use of funds.

3. Develop training curriculum; prepare and deliver instructional training classes for enduser clients on personal microcomputers and the technical aspects of business software applications; develop and implement cost effective classroom and self-study strategies and programs in support of the organization's human resource development programs; meet with various levels of management to determine employee skill deficiencies, project future training demands and establish individual and division-wide professional development programs.

4. Coordinate and conduct technical briefings on selected topics and/or facilitate the delivery of high technology briefings and training to management, including costs, benefits, risks and effort associated with acquiring new products and services.

5. Analyze student feedback and class evaluations; determine opportunities for improvement; may prepare and publish training bulletins and schedules; develop lesson plans and training materials; may assist students, managers and training coordinators in course selection.

6. Research and analyze the impact of new technology and training products, and prepare management reports recommending its use if it helps maximize the City's investment in information technology; coordinate demonstration and evaluation copies of new software for IS staff and management; analyze new releases of software and determine their impact on established training programs; make recommendations for change.

7. Identify and evaluate alternative resources for external training and education services and maintains resource files of approved training providers; research and write technical procedures, advice and articles.

8. Analyze the results of needs assessments and training surveys, and recommend changes as appropriate to management; may facilitate the delivery of high-technology briefings and training to management, including costs, benefits, risks and effort associated with acquiring new products and services.

9. Provide support for the installation of software and courseware files and debug programs on training computers; provide mentor training to less experienced trainers.

Knowledge, Skills and Abilities

Knowledge of: Network communications; data processing methods and applications; common operating systems; training techniques; technical writing; current technologies; project management.

Ability and Skill to: Communicate effectively orally and in writing; provide formal instruction in a classroom or other structured setting; establish and maintain effective working relationships with peers, students, users, vendors, and management; develop complex and specialized training modules; exercise decisiveness and creativity required in situations involving the evaluation of information against sensory and/or judgmental criteria; analyze data and information using established criteria, in order to determine consequences and to identify and select alternatives; present complex subject matter to individuals of various levels; lead and motivate students; read and understand professional journals and literature; prioritize competing requests for service.

Minimum Qualifications

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification.  Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Education:
An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

Experience:
Three (3) years of experience in delivering training in computer applications and procedures.

License and Certification:
Certificates may be required to teach certain software program applications.

Substitution:
Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

CLASS: 1033; EST: 1/1/1900; REV: 1/1/1900;