City and County of San Francisco

This class exists as part of the Information Systems Trainee Program to develop professional competence as a journey level information systems professional while working under close guidance and supervision. Information Systems Trainees initially perform relatively routine tasks in support of the various information systems support functions of a department. Work is performed under close supervision and is evaluated on the basis of progress in a structured work experience training program. Incumbents work with increased independence as professional competence is demonstrated. Demonstrated professional competence and successful completion of the structured training program leads to eligibility to compete for an entry-level position in the IS Trainer, IS Engineer, Business Analyst, IS Programmer Analyst or IT Operations Support Administrator series.

The Information Systems Trainee class is the trainee level class of the professional information technology and information systems series. Initially under close supervision, the incumbents perform professional information technology and systems support work while participating in a structured training program on information technology methods, policies and systems. This class is distinguished from the 1031 IS Trainer Assistant, 1041 IS Engineer Assistant, 1051 Business Analyst Assistant, 1061 IS Programmer Analyst Assistant, and 1091 IT Operations Support Administrator I by the structured training program requirements and the transitioning nature of the trainee class.

None.

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

1. Participate in a structured on-the-job training program and learn to analyze, maintain, troubleshoot and enhance software, information systems and technology networks according to the City’s policies & procedures in the conduct and completion of information systems/technology support work.
2. Attend classroom-style workshops related to information systems support functions during the training program.
3. Perform a variety of information systems support work in the following fields:
   1. Information Technology Operations Support: assist in providing technical support for Local Area Networks (LANs) and systems; installing, enhancing and maintaining computers, peripherals, and mobile devices; administering system securities and data transfers; performing and monitoring scheduled job executions, including system and application backups and archiving tasks and maintaining system backups and control records; and troubleshooting and providing end user support.
   2. Information Systems Business Analysis: assist in assessing, developing and optimizing information systems for business needs; monitoring the maintenance and enhancement of complex computer and telecommunications systems; testing, modifying and updating system software to ensure proper functionality and network compatibility; and researching and evaluating new technology.
   3. Information Systems Programming and Analysis: assist in designing and coding programs; preparing test plans, testing programs and debugging problem programs; writing, enhancing and documenting production jobs; and providing technical assistance for on-line and batch systems.
   4. Information Systems Engineering: assist in determining requirements for the development or enhancement of large complex systems or networks; performing systems integration for interoperability over dissimilar platforms and technologies; planning, implementing and maintaining upgrades/updates/fixes for core operating systems; and troubleshooting complex systems software or hardware deficiencies.
   5. Information Systems Program/Project Management: assist in determining requirements and management of various information technology projects; and planning and support of lifecycle of various information technology services.
4. Prepare written materials including letters, reports, memoranda, and forms with the aid of a computer.
5. Assist in coordinating information technology tasks; review requests and incidents; track the progress and status of related tickets; participate in the processing and/or escalation of tickets.
6. Perform related duties and responsibilities as assigned.

Knowledge of: Basic functions of commonly used personal computer software; database and spreadsheet concepts; common operating systems; and basic statistical concepts.

Ability and Skill to: Communicate effectively orally and in writing; use logic and analysis to solve problems; read and understand professional journals, manuals and literature; and learn a variety of business procedures and processes.

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification.  Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

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Experience:

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SUPPLEMENTAL INFORMATION

ORIGINATION DATE: 12/28/15

AMENDED DATE:

BUSINESS UNIT(S): COMMN, SFMTA

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.