(Unclassified)
To plan, organize, and direct the activities of General Liability within the Risk Management division of the County Executive’s Office or Workers' Compensation program within the Human Resources department; to coordinate activities with other divisions or departments.
The Administrator level recognizes positions that provide full first-line, direct supervision to employees within a work section and/or assumes substantive and significant programmatic responsibility in a defined area or specialty.
Receives general direction from assigned management staff.
Exercises direct supervision over professional, technical or clerical personnel.
Duties may include, but are not limited to, the following:
When assigned to General Liability:
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Administer the County's general liability activities including claims administration, administration of the self-insurance funds, safety program and loss prevention, loss control, and insurance management; settle claims within authorized limit as appropriate; recommend settlement or rejection as appropriate.
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Administer and provide investigation services related to liability claims.
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Recommend and implement section goals and objectives; establish performance standards and methods for general liability program administration and investigation services; develop and implement policies and procedures.
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Plan, develop and oversee the work of staff and third party administrators involved in general liability administration and investigation services.
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Evaluate operations and activities of assigned unit; implement improvements and modifications; prepare various reports on operations and activities.
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Perform inspections of County facilities; recommend improvements, procedural changes and purchases to correct identified safety problems.
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Review and approve all safety equipment requisitions submitted for procurement.
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Conduct investigations of employee and public injuries, and hazardous exposures.
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May act as Secretary to the County Safety Board.
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Represent the County at meetings and administrative hearings.
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Participate in budget preparation and administration; prepare cost estimates for budget recommendations, including funding levels for the County's general liability insurance program; submit justifications for staff, supplies, and equipment; monitor and control expenditures.
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Participate in the selection of staff; coordinate staff training; conduct performance evaluations; recommend discipline; implement discipline procedures as directed.
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Build and maintain positive working relationships with co-workers, other County employees and the public using principles of good customer service.
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Answer questions and provide information to the public; investigate complaints and recommend corrective action as necessary to resolve complaints.
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Perform related duties as assigned.
When assigned to Worker's Compensation:
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Oversee the administration of Workers' Compensation claims by third party administrator (TPA) including but not limited to: daily check register quality review; quarterly claims audits; selection of outside service providers to be included in pre-approved panel and specific selection of defense attorney for case assignment. Monitor TPA for contract compliance.
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Review changes in applicable Workers' Compensation rules, statutes, regulations and case law to assess their impact on the County's program and processes and provide recommendations.
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Act as an internal consultant to County departments on Workers' Compensation issues, providing information and assistance; facilitate communication between Departments, TPA, employees and the designated medical provider.
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Monitor return to work efforts and work closely with departments and TPA regarding program effectiveness.
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Conduct regular meetings with larger departments to review loss trends, root causes and ideas for loss reduction.
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Regularly participate in new employee orientation and department liaison meetings to explain program, roles and responsibilities.
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Work closely with County safety manager on matters related to OSHA and participate in safety meetings with larger departments.
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Review and submit all settlement requests to assigned HR Manager. Monitor all settlements requiring Board of Supervisors approval; assure that TPA communications for matters requiring approval by the Board of Supervisors are complete and accurate; and present requests for approval to Board of Supervisors.
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Perform analysis of statistical data with periodic reports to HR Manager, as requested.
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Represent the County at meetings and administrative hearings.
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Oversee, develop and administer Human Resource Department initiatives to improve the health and wellness of employees.
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Oversee the administration of fitness for duty evaluations and reasonable suspicion testing.
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Oversee administration of the County’s Department of Transportation Drug and Alcohol Testing program to ensure compliance with the U.S. Department of Transportation’s requirements for County safety-sensitive positions.
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Evaluate operations and activities of assigned unit; implement improvements and modifications; prepare various reports on operations and activities.
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Participate in budget preparation and administration; prepare cost estimates for budget recommendations, including funding levels for the worker’s compensation program; submit justifications for staff, supplies, and equipment; monitor and control expenditures.
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Participate in the selection of staff; coordinate staff training; conduct performance evaluations; recommend discipline; implement discipline procedures as directed.
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Build and maintain positive working relationships with co-workers, other County employees and the public using principles of good customer service.
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Answer questions and provide information to the public; investigate complaints and recommend corrective action as necessary to resolve complaints.
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Perform related duties as assigned.
Experience and Training
Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:
Experience: Five years of increasingly responsible experience in safety, insurance, workers compensation or public entity liability administration or claims adjustment, including two years of supervisory responsibility.
Training: Equivalent to a Bachelor's degree from an accredited college or university with major course work in business or public administration, risk management or a related field.
Required License or Certificate:
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Some positions may be required to possess an Insurance Adjustor's license issued by the State of California Department of Consumer Affairs.
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May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required.