Placer County

To plan, organize, coordinate and supervise the operational and clinical activities in support of assigned program(s); to plan, prioritize, assign, supervise, and review the work of assigned professional, clinical, technical, and clerical staff; to establish operational and/or clinical processes, methods, and procedures in support of assigned program area; to perform a variety of technical and specialized functions in support of assigned area of responsibility; and to function as a proactive and positive team leader within the Health and Human Services Department.

The Health and Human Services Program Supervisor level recognizes positions that perform full, first-line supervisory responsibilities including planning, assigning and evaluating the work of subordinate staff and are responsible for a program area within a major work unit, division, or multi-disciplinary and collaborative program/project.  Employees in this job class are assigned the responsibility for either one major, significant and complex program or multiple smaller and related programs.

• Plan, organize, and supervise the operational and clinical activities in support of assigned program area(s); effectively manage and monitor the allocation of designated resources, supervise and monitor the necessary record keeping and reporting functions, and ensure compliance with stated mission, goals, regulations, and guidelines.
• Participate in the development and implementation of assigned program’s mission, goals, and objectives; establish operational and/or clinical processes, methods, and procedures to effectively meet the program’s goals and the clients’ needs.
• Plan, prioritize, assign, supervise and review the work of assigned professional, clinical, and administrative support staff according to program’s goals and objectives; act as primary resource to assigned staff regarding professional, programmatic, administrative, and/or operational issues.
• Review and evaluate operations and activities of assigned program/work unit; recommend improvements and modifications as necessary; maintain a variety of records and documentation and prepare reports on program operations and activities periodically and upon request.
• Identify and develop grant applications and/or program proposals; administer grants and monitor work performed under grant/program terms.
• Participate in collaborative activities, programs, and projects to maximize available resources and responsiveness of assigned programs; act as team member/leader for assigned projects/opportunities.
• Perform outreach activities with various community groups and other public agencies to identify and assess the health and human services needs of target client populations.
• Act as primary resource to clients, staff, and the general public regarding assigned program; supervise and coordinate treatment plan development; and oversee and participate in case management activities as necessary and as appropriate.
• Participate in the selection of assigned staff; provide or coordinate staff training; conduct performance evaluations; recommend discipline; implement discipline procedures as directed.
• Participate in budget preparation and administration for assigned program areas; prepare cost estimates for budget recommendations; submit justifications for resource allocations; monitor and control expenditures.
• Represent assigned program/projects to other organizations, local communities, special interest groups, schools, businesses, clients, and the general public; respond to inquiries; and promote the program’s mission and goals.
• Establish and maintain open communications with other Department programs, projects, and multi-disciplinary teams; coordinate data, resources, and work products as necessary and upon request in support of a productive and positive working environment.
• Perform related duties as required.

Experience and Training
Any combination of experience and training that would provide the required knowledge and abilities is qualifying.  A typical way to obtain the required knowledge and abilities would be:

Experience: Four years of increasingly responsible experience in providing professional and/or clinical client services with at least two years of the qualifying experience at the journey level or higher.

Training: Equivalent to a Bachelor's degree from an accredited college or university.  Designated positions may require major course work in specific and concentrated areas of study.

Required License or Certificate:

• May need to possess a valid driver's license as required by the position.  Proof of adequate vehicle insurance and medical clearance may also be required.
• Designated positions may require possession of a specific license to perform and/or oversee clinical or medical functions in the State of California.

Knowledge of:

• Principles and practices of designated professional discipline with specific knowledge and expertise in assigned program areas.
• Pertinent local, state and federal rules, regulations and laws.
• Modern office procedures, methods and applicable computer hardware/software.
• Principles and practices of supervision, training and performance evaluation.
• Principles of budget monitoring.
• Principles and practices of work safety.
• Cultural, religious, economic and social groups and relationships to the delivery and acceptance of health and human services.

Ability to:

• On a continuous basis, know and understand all aspects of the job and observe safety rules; intermittently analyze work papers, reports and special projects; identify and problem solve client issues; identify and interpret technical and numerical information; remember clients' names; observe and problem solve operational and technical issues; understand and explain Department's and program's policies and procedures to clients, families and the general public.
• On a continuous basis, sit at a desk for long periods of time; see and hear with sufficient acuity to observe and be aware of client; intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone, and write or use a keyboard to communicate through written means; and lift light weight.
• Supervise, train and evaluate assigned staff.
• Interpret and explain pertinent County and Department policies and procedures.
• Assist in the development and monitoring of an assigned program budget.
• Develop and recommend policies and procedures related to assigned program operations.
• Work with various cultural and ethnic groups in a tactful and effective manner.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the performance of required duties.