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Tag Agent Support Specialist

Recruitment #140717-UNCB-72

Introduction

A resume and cover letter must be submitted along with your application.

The Office of Management and Enterprise Services (OMES) is a government agency providing services to other Oklahoma government agencies. We work toward the goals of capitalizing on available resources, continuing to seek cost saving opportunities and elevating our level of service. Our mission is to be a “FAST” agency: Flatter, Agile, Streamlined, and Technology-enabled.

The Information Services Division (ISD) is seeking a full-time Tag Agent Support Specialist for our Oklahoma City location, providing IT services to the Oklahoma Tax Commission. This is an unclassified position within Oklahoma state government.  Click here to view our comprehensive Benefits Packet.

The Tag Agent Support Specialist will be responsible for supporting the Hardware/Network for Tag Agents in the State of Oklahoma.

Principal Activities: 

•Working the help desk answering phone calls.
•Walking users through working on their equipment.
•Repair and maintain the equipment that is provided to the Tag Agents.
•Maintain and update equipment / agent records.
•Travel State of Oklahoma installing and repairing equipment. Hours  8-5 may vary depending on distance of scheduled service calls.
•Installing cabling in area buildings and Tag Agencies.
•Recognize and diagnose hardware and software problems. Create and update hardware and software trouble reports. Relay technical information to various support personnel regarding problems and assist in problem resolution. 
•Perform related duties as assigned or requested.  Assist in working on special projects.  Prepare, update, and maintain documentation necessary to keep management informed.

Personal Attributes:

•The candidate must possess excellent listening, communication, and interpersonal skills and be able to follow detailed instructions.
•Must be able to promote, practice and deliver, customer service skills in a demanding service-oriented environment.
•Must have the ability to work within a team environment and possess the maturity to perform duties with minimum supervision.
•Must have the ability to stay organized and focused under project deadlines and day-to-day demands.
•The candidate also must have the ability to train and promote knowledge transfer, this is a requirement as is the willingness to be trained and grow through co-workers.
•Excellent phone and people skills.
•Must have a professional work attitude.
•Must be able to work well with others.
•Must be able to multi-task job functions.

Physical Requirements:

•Able to lift up to 100lbs.
•Mechanically inclined to work on computer equipment.
•Climb up and down ladders all day running cabling if required.

Minimum Qualifications:

The successful candidate will have a High School Diploma and at least (1) year of “hands-on” helpdesk experience to include strong team skills, a customer-support background and proficiency with PC and PC software such as Microsoft Excel and Microsoft Word. Applicant must possess a valid Oklahoma Driver’s license.

OMES is an Equal Opportunity Employer. Reasonable accommodation to individuals with disabilities may be provided upon request

Conclusion

Veteran’s preference points apply only for initial appointment in the classified service.


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