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Service Desk Temporary

Recruitment #140630-UNCB-70

Introduction

The Office of Management and Enterprise Services (OMES) is a government agency providing services to other Oklahoma government agencies. We work toward the goals of capitalizing on available resources, continuing to seek cost saving opportunities and elevating our level of service. Our mission is to be a “FAST” agency: Flatter, Agile, Streamlined, and Technology-enabled.

The State of Oklahoma, Office of Management and Enterprise Services, Information Services Division is seeking applicants for a part time IT Service Desk Support Position.  This Position is assigned responsibilities involving the coordination of IT Service Desk Training, a variety of administrative support or technical services related to providing information services and support for a management information system within the State IT Service Desk.  This includes activities involving the implementation of standard training for the IT Service Desk, developing training materials, participating on a project team for the rollout of the Customer Service Management Software, configuration of software, coordination of requests for services between users and operating or applications systems staff, training or assisting users with various systems applications, responding to various problems and coordinating with operations or technical staff to effect solutions or enhance systems performance, providing assistance in scheduling special productions requirements, providing assistance in obtaining and distributing a variety of management reports. The maximum salary for this position is $15.00 per hour. This position will work part-time, Monday thru Friday.  

Daily Activities: 
The functions within this job family will vary by level, but may include the following:
• Confers with users or reviews requests for services or other information to identify requirements for IT Service Desk services; coordinates with operations or applications staff, contractors, or vendors as needed to provide required services or support.
• Coordinates requirements for testing, production, scheduling and other actions between technical and operations units; assists in reviewing and analyzing problems and determining solutions.
• Provides training and assistance to users on various types of software and hardware; coordinates with technical staff when problems require additional analysis or assistance for the IT Service Desk.

Supervisory Responsibilities:
This position does not require supervisory responsibilities. 

Minimum Qualifications:
Basic knowledge of computer systems and related equipment; of technical terminology; and of modern office practices related to the use of management information systems.  Ability is required to gather, organize and present data, to communicate effectively; to establish and maintain effective working relationships with others; and to translate user terminology to and from management information systems terminology.

Education and Experience requirements at this level consist of:  pursuant of a bachelor’s degree in Computer Science, Business Management or related degrees

Conclusion

Veteran’s preference points apply only for initial appointment in the classified service.


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