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Customer Relations Manager

Recruitment #140324-UNCB-35

Introduction

 A resume and cover letter must be submitted along with your application.

The Office of Management and Enterprise Services (OMES) is a government agency providing services to other Oklahoma government agencies. We work toward the goals of capitalizing on available resources, continuing to seek cost saving opportunities and elevating our level of service. Our mission is to be a “FAST” agency: Flatter, Agile, Streamlined, and Technology-enabled.

The Information Services Division (ISD) is seeking a full-time Customer Relations Manager for our Oklahoma City location, providing IT services to the Office of Management and Enterprise Services/Information Services Division serving OKDHS. This is an unclassified position within Oklahoma state government.  Click here to view our comprehensive Benefits Packet.

Job Description / Essential Functions:
The core responsibility for this position is to provide communication between customer management and the service providers within ISD.  Position provides a liaison and escalation point for customer.

Duties & Activities:
• To provide communications to the customer
• Attend project and staff meetings
• Broadcast technical events and updates
• Help establish achievable expectations
• Help provide alternative solutions
• Provide initial guidance on maintenance and new project requests
• Listen to customer to hear their issues and needs
• Contribute to maintain agency/department goals

Supervisory Responsibilities:
This position does not require supervisory responsibilities. 

Minimum Qualifications: 
Position requirements include Bachelor Degree in Business, Computer Science or an appropriate discipline from an accredited four-year college or university, or an equivalent combination of education and experience. Incumbent must be able to manage complex relationships through proven leadership, self-confidence and interpersonal communications skills.

At least 2 years of experience in an IT environment is preferred.

Conclusion

Veteran’s preference points apply only for initial appointment in the classified service.


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