LIBRARY CIRCULATION AIDE (Expired)

The Milwaukee Public Library is committed to providing the highest quality of service to internal and external customers.  In meeting this commitment, employees are expected to be knowledgeable, competent, dependable and courteous in the performance of their job responsibilities and to work cooperatively as part of a team. The incumbent takes advantage of opportunities to build both public understanding and support for libraries within the community. Employees are expected to be adaptable in a highly dynamic work environment.

 

Library Circulation Aides are employed up to 20 hours per week.  Work hours are primarily during evenings and weekends—although daytime hours may be available—on a year‑round basis.  Persons employed as Library Circulation Aides must be available to work the schedule of hours required by the Library's public service needs. Library Circulation Aides work at the Milwaukee Public Central Library and Neighborhood Libraries.

Library Circulation Aides perform general clerical duties on a part-time basis. Major responsibilities include shelving, shelf reading and shifting library materials. Provides limited circulation services at customer service desks and assists with opening and closing procedures when assigned.

> Verifies, sorts and shelves materials from returns desk, book drops, sorters, room use, and acquisitions.
> Reads shelves to maintain proper order.
> Shifts and straightens collections as space requires.
> Processes materials for and from delivery.
> Searches for and retrieves materials to fill hold requests.
> Staffs customer service desk.
> Checks in and checks out library materials.
> Answers directional inquiries.
> Answers general information inquiries regarding library events and services.
> Answers the telephone and transfers calls to the appropriate staff member.
> Troubleshoots RFID tag problems upon check in of materials. Conducts self-checks.
> Assists the public with self-service resources including PCs and CountyCat.
> Assists the public with their patron accounts, or may search for specific items.
> Assists with opening and closing routines (i.e. turns on or shuts off various electrical machines, straightens work area before starting or leaving, change daters, etc.)

Reasonable accommodations requested by qualified individuals with disabilities will be made in accordance with the Americans with Disabilities Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

1. At least 16 years of age at time of application.
2. Current enrollment as a high school student OR college or technical school student for a minimum of three (3) credits per semester.

NOTE: Proof of student status (grade report and/or fee receipt) will be required before appointment to this position and status will be monitored on a semester basis after hire. Individuals who do not maintain student status will no longer be eligible for employment as Library Circulation Aides.

> Ability to use tact, be obliging, exercise good judgment, and demonstrate proper telephone etiquette in the process of serving customers.
> Ability to accurately and efficiently perform library clerical work of a both general and detailed nature.
> Ability to perform manual work to shift and straighten collections in order to organize and maintain the library.
> Ability to work with diverse groups of library patrons and library staff members in order to maintain a harmonious atmosphere.
> Ability to work both independently or as part of a team in order to complete work assignments.
> Familiarity with computers is highly desirable.
> Promptness, reliability, able to maintain good attendance record.

THE CURRENT PAY RANGE (9CN): The current starting rate is $7.95 per hour for City of Milwaukee residents. The non-resident starting rate is $7.87 per hour. (Appointees are not eligible for benefits.)

THE SELECTION PROCESS will consist of a job-related written examination weighted 100%. The written examination will measure the following knowledge, skills and abilities that are necessary to do the work of a Library Circulation Aide: filing, interpreting job related material, public relations and interpersonal skills.

The examination will be held as soon as practical after November 3, 2014. Receipt of applications may be discontinued at any time after this date without prior notice. However recruitment may continue until the needs of the City have been met. Qualified applicants will be notified by mail of the date, time and place of the examination. Unless otherwise required by law, the City of Milwaukee will not provide alternative test administration. The applicant is responsible for attending all phases of the job selection process at the time and place designated by the City of Milwaukee.

• APPLICATIONS and further information may be accessed by visiting, www.jobaps.com/MIL.
• If you would like assistance completing an application, please contact the Department of Employee Relations at (414) 286-3751 or staffinginfo@milwaukee.gov.
• The Department of Employee Relations is located in City Hall, 200 E Wells St, Room 706, Milwaukee, WI 53202.