CHILD SUPPORT SPECIALIST SUPERVISOR

15

Prince George's County Office of Child Support Enforcement

4235 28th Avenue, Suite 135

Temple Hills, MD  20748

 

This position is responsible for supervising, coordinating and monitoring the work of an assigned team of Child Support Specialists who investigate and analyze child support cases and initiate appropriate actions to establish, maintain and enforce support payments for dependent children in accordance with applicable Federal and State laws, rules and regulations.

Designates the workload of employees, monitoring the amount of work and making reassignments as necessary.  Answers questions, handles complaints, and counsels employees regarding job duties, office policies and problems.  Prepares PEP's and conducts evaluation/counseling session with employees.  Coordinates leave of employees, recommending approval or disapproval of leave requests as necessary to adequately staff the team.  Trains staff members in their established job duteis and various automated systems.  Delegates and prepares responses to customer letters.  Establishes corrective action plans where indicated and monitors for improvement.  The individual's work will be reviewed by a Division Manager for achievement of service, office goals, and in accordance with Federal, State and local policies and procedures.

 

Education: An Associate of Arts degree in social services, human services, legal studies, public administration or similar fields of study from an accredited college or university.

Experience: Three years of experience investigating and analyzing child support cases and initiating appropriate actions to establish, maintain and enforce support payments for dependent children in accordance with Federal and State laws, rules and regulations.

Notes:

1. A Bachelor’s degree from an accredited college or university may be substituted for the required education.

2. A Bachelor’s degree in social services, human services, legal studies, public administration or similar fields of study from an accredited college or university may be substituted for the required education and one year of the required experience.

3. Experience investigating and analyzing child support cases and initiating appropriate actions to establish, maintain or enforce support payments for dependent children in accordance with Federal and State laws, rules and regulations may be substituted for the required education on a year-for-year basis.

4. Experience determining eligibility for government assistance programs may be substituted for one year of the specific program experience.

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

Please make sure that you provide sufficient information on your application to show that you meet the minimum qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.  Successful candidates will be ranked as Best Qualified and placed on the employment (eligible) list for at least one year.  The resulting eligible list may be used for future vacancies with this agency and other State agencies.

If you are in State service and are a promotional candidate, your salary will be determined in accordance with the State or Maryland Guidelines.

The assessment will consiste of rating your education, training and experience relating to the requirements of the position.  Therefore, it is important that you provide complete and accurate information on your application.  All approved candidates will be placed on an eligible list.

The resulting eligible list may be used for future vacancies with this agency or other Local Offices of Child Support Enforcement within the Department of Human Resources.

The incumbent in this position is a member of a covered bargaining unit and will be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit.

 

STATE OF MARYLAND BENEFITS

 

If you have any questions about this recruitment, please contact the Department of Human Resources at 410-767-7414.

Applicants who meet the minimum qualifications will be evaluated.  Applications not identifying minimum qualifications and education will not be considered.  This office, with your approval, will verify your prior applicable work experience.  In order to receive full consideration for time worked, please complete dates of employment in its entirety and identify number of hours worked for each entity.

College transcripts are not required for the review of your application, and do not need to be forwarded.  Please clearly indicate your college degree and major on your application.  If selected for an interview, you will be required to bring an official transcript with you.  For all foreign education obtained outside of the U. S., you will be required to provide proof of equivalent American education as determined by a foreign credential evaluation service if selected for an interview.

ONLINE APPLICATIONS ARE STRONGLY PREFERRED; however, the paper application may be submitted to Martina Beck, Prince George's County Office of Child Support Enforcement, 4235 28th Avenue, Suite 135, Temple Hills, MD, 20748. The paper application must be received by 4:30 p.m. close of business, on the closing date of this recruitment.  NO postmarks will be accepted.  Incorrect application forms will not be accepted.  Please do not submit unsolicited information.

TTY  Users: call via Maryland Relay

We thank our Veterans for their service to our country, and encourage them to apply.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.