ADMINISTRATOR I

THIS RECRUITMENT IS LIMITED TO CURRENT STATE OF MARYLAND EMPLOYEES ONLY.

Candidates must possess one year of administrative staff or professional experience maintaining data within the Child Support Enforcement System (CSES).

You must be a current employee of the State of Maryland and meet the minimum education and experience qualifications and selective qualification to be approved for this recruitment.

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Maryland Department of Human Resources

Child Support Enforcement Administration

311 W. Saratoga Street

Baltimore MD 21201-3500

This position serves as the Business Analyst of the program system functionality, enhancements and modifications associated with the development of the Child Support Enforcement System (CSES) with the Department of Human Resources (DHR), Child Support Enforcement Administration. The CSES is a large-scale multi-million dollar mainframe system under the Maryland's Client Information System (CIS) responsible for maintaining data on the establishment, enforcement, financial and federal reporting of the Maryland Child Support Enforcement System. 

Researches and compiles information as directed by the Unit Manager; recommends ideas and/or methods of business operations; reviews, evaluates and assists in the development of system enhancements and modifications; promotes the work of the agency through frequent contacts with other DHR staff, State agencies, and private contractors; develops and recommends new standards, methods of system processing and new technology to accomplish the mission of CSEA; performs program analysis review of various automated enforcement tools and recommends modifications to their effectiveness; acts as liaison between CSEA and Office of Technology for Human Services (OTHS); trains central and local staff on program operations; authorizes, reviews and assists with CSES system security; and acts as Security Monitor.

The incumbent in this position also supports and provides assistance to managers/staff from local and privatized offices, Help Desk and processes of functional programs within CSES; assists with the preparation of written reports, proposals and correspondence on program changes and policies; reviews and evaluates Child Support Financial and Program functionality processes as part of the System Development Life Cycle; makes recommendations to improve efficiency, effectiveness and compliance with internal control standards; makes ongoing evaluations of system activities, procedures and program modifications; and writes work requests in the CLARITY system.

Please describe in detail any specific job duties relating to the minimum qualifications stated below and include any computer software experience (ex. Excel, CHESSIE, PowerPoint, Word, etc.) used in each of the positions you held.

IMPORTANT: You must meet the minimum qualifications, limitation on selection and selective qualification to be approved for this recruitment.

EDUCATION: A Bachelor's degree from an accredited college or university.

EXPERIENCE: Four years of experience in administrative staff or professional work.

Notes:

1. Additional experience in administrative staff or professional work may be substituted on a year-for-year basis for the required education.

2. Additional graduate level education at an accredited college or university may be substituted at the rate of 30 semester credit hours on a year to year basis for the required general experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year to year basis for the required education and experience.

Candidates must possess one year of administrative staff or professional experience maintaining data within the Child Support Enforcement System (CSES).

The ideal candidate will possess the following:

1. Experience with Child Support Enforcement System (CSES).

2. Strong written and oral communication skills.

3. Ability to prioritize and multi-task effectively.

4. Flexibility in a busy environment.

5. Strong time management, priority setting and problem-solving skills.

6. Familiarity with SAFe Agile process.

THIS RECRUITMENT IS LIMITED TO CURRENT STATE OF MARYLAND EMPLOYEES ONLY.

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

Please provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. 

Successful candidates will be ranked as Best Qualified, Better Qualified or Qualified and placed on the employment (eligible) list for one year.

The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies. 

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.  It is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position. 

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application. 

All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.

The incumbent in this position is a member of a covered bargaining unit and will be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit.

STATE OF MARYLAND BENEFITS

Online applications are STRONGLY preferred.  If the online application process is not available, please send your paper application and supplemental questionnaire (if applicable) to:

DHR

Examination Services Unit

Attention: Scott Waddel

311 W. Saratoga Street, First Floor

Baltimore, Maryland 21201

The paper application must be received by 5 PM on the closing date for the recruitment.   

Email dhr.esu@maryland.gov; Voice 410-767-7316, toll-free: 1-800-332-6347. TTY Users: call via Maryland Relay, 1-800-925-4434.

Do not submit unsolicited documentation. Resumes and copies of diplomas are not required the examination process.

The paper application must be received by 5 PM on the closing date for the recruitment. 

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.

Bilingual applicants are encouraged to apply.

We thank our Veterans for their service to our country, and encourage them to apply.