Assistant Chief, Consumer Complaints

The Maryland Insurance Administration (MIA) is an independent State agency that regulates Maryland’s insurance industry and protects consumers by monitoring and enforcing insurers’ and insurance professionals’ compliance with State law.  Through the diligence of a highly professional staff of market analysts, financial analysts, accountants, lawyers, law enforcement officers, actuaries, complaint investigators, and others, the MIA works to facilitate a strong and competitive insurance marketplace where consumers are well informed and treated fairly.  Staff members are subject matter experts who serve as a resource for lawmakers, consumers, and other public and private entities.

 The MIA is charged with a broad range of responsibilities including the licensure of insurance carriers and insurance producers (brokers/agents) operating in Maryland, the conduct of financial examinations of companies to monitor financial solvency, and the review and approval of rates and contract forms.  The MIA investigates reports of consumer fraud and consumer complaints about life, health, automobile, homeowners, and/or property insurance.  Insurance carriers are subject to market conduct examinations and other actions to monitor compliance with Maryland law.  The MIA also has a unit dedicated to consumer education and outreach, which participates in hundreds of events and reaches thousands of individual consumers annually. 

The Assistant Chief, Consumer Complaints, supervises a team of General Investigators assigned to the Property and Casualty Division.  This position is responsible for ensuring the timely and proper resolution of consumer complaints and determining whether insurance codes and regulations have been violated.  The incumbent will provide a thorough review of investigators’ files to determine whether issues raised can be resolved and if determinations reached by Investigators are correct; and will conduct investigations of complex files as assigned by the Director, Property and Casualty Complaints.

This position will provide the full range of supervisory responsibilities to include evaluating staff performance, providing training, approving leave and timesheets, and disciplining staff as needed. 

Education: A bachelor’s degree from an accredited college or university.

Experience: Five years experience in the Property and Casualty insurance industry as an investigator, adjuster, underwriter or agent.

Note:  Additional experience in the property and casualty insurance industry as an investigator, adjuster, underwriter or agent may be substituted on a year-for-year basis for up to four years of the required education.  

STATE OF MARYLAND BENEFITS

For immediate consideration, upload one WORD or PDF file, at the "Resume" tab, that contains:

1. a cover letter stating your interest and specific salary requirements; and

2. a current professional resume.

If you are unable to apply online, you may submit via mail.  Please be sure to include all documents listed above to ensure timely processing. Complete application packets may be mailed to:

Maryland Insurance Administration

Human Resources - Recruitment #:  15-009642-0002

St. Paul Place, Suite 2700

Baltimore, MD 21202

Incomplete submission will not receive consideration.

TTY  Users: call via Maryland Relay

We thank our Veterans for their service to our country, and encourage them to apply.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.