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Summer Student Worker (reopened)

SPS Help Desk Support

Recruitment #15-005734-0006

Introduction

We are seeking dynamic individuals who excel at customer service and are computer/internet savvy. 

GRADE

9998

LOCATION OF POSITION

301 W. Preston Street, Baltimore, Maryland 21201

Main Purpose of Job

The Shared Services Division within the OPSB, DBM, is seeking individuals to work at the SPS HelpDesk to assist employees with incoming calls and issues related to accessing or logging on to the SPS Workday system.  

POSITION DUTIES

The successful candidates will function in a support role in the Division, and shall be able to work independently. 

Specifically, the employee will create HelpDesk tickets, walk employees through problem-solving processes, follow up with employees to ensure issues have been resolved and document feedback from employees about the SPS Workday system.

MINIMUM QUALIFICATIONS

Education:  Students must possess a minimum of 55 credit hours from an accredited college or university as of May 1, 2015. Business, Human Resources, Engineering or Computer Science majors are preferred. 

Experience:  Prior help desk or IT experience. 

DESIRED OR PREFERRED QUALIFICATIONS

The successful candidates will possess:

An interest in the business analysis environment;

Advanced experience with internet/web-based applications and explaining processes to others;

Excellent communication skills, verbal and written;

Proficient at intermediate level in MS Office including Word, Excel;

Prior help desk experience.

SELECTION PROCESS

Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list. 

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. 

It is important that you provide complete and accurate information on your application. 

BENEFITS

NO BENEFITS

FURTHER INSTRUCTIONS

Online application process is STRONGLY preferred. 

If the online application process is not available you may submit a paper application (by the closing date) to:

Attn: J.Bui
Department of Budget and Management
301 W. Preston Street, Room 608
Baltimore, MD 21201

If you need to submit additional information, the preferred method is to upload.  If unable to upload, please hand deliver or mail.

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.

TTY  Users: call via Maryland Relay

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.




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