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CHILD SUPPORT SPECIALIST I

Recruitment #15-004573-0001

GRADE

11

LOCATION OF POSITION

We currently have vacancies at the following locations:

Prince George's County Office of Child Support Enforcement

4235 28th Avenue, Suite 135 Temple Hills, MD  20748 

Anne Arundel County Office of Child Support Enforcement

44 Calvert Sreet Annapolis MD 21401

 * The resulting eligible list may be used for future vacancies with this agency or other Local Offices of Child Support Enforcement within the Department of Human Resources.  

Main Purpose of Job

This position is responsible for the establishment, enforcement and maintenance of child support orders. Employees in this classification investigate and analyze child support cases and initiate appropriate actions to establish, maintain and enforce support payments for dependent children in accordance with applicable Federal and State and local child support policies, procedures and guidelines.  This position is responsible for accurately maintaining case data in the Child Support Enforcement System (CSES). 

POSITION DUTIES

Investigates and analyzes child support cases and initiates appropriate actions to establish, maintain and enforce support payments, as well as enforcing medical support court orders to promote family well being and self-sufficiency.  Obtains, verifies and reviews information from non-custodial and custodial parents, employers, courts, attorneys, elected officials and others to enforce court orders and provide health insurance.  This also includes locating the parties under the Order of Court.  Updates, reviews, and monitors case records and payment activities using the Child Support Enforcement Computer System to determine the appropriate enforcement action to use to enforce and collect child support.  Interviews, investigates and responds to inquiries from custodial and non-custodial parents, courts, public officials, attorneys, and employers in order to resolve problems related to child support cases.  Initiates a variety of documents for administrative or court hearings, such as wage withholding, interstate transmittals, contempt petitions, subpoenas, and bench warrants to collect past-due child support payments.  Reviews and prepares case records to ensure the validity of information to present for voluntary agreements for payment of arrears with custodial and non-custodial parents.  Performs other related duties.  Travel between worksite and courthouse will be required. 

MINIMUM QUALIFICATIONS

Education: An Associate of Arts degree in social services, human services, legal studies, public administration or similar fields of study from an accredited college or university.

Experience: Six months of experience investigating and analyzing child support cases and initiating appropriate actions to establish, maintain and enforce support payments for dependent children in accordance with Federal and State laws, rules and regulations.

Notes:

1. A Bachelor’s degree from an accredited college or university may be substituted for the required education.

2. A Bachelor’s degree in social services, human services, legal studies, public administration or similar fields of study from an accredited college or university may be substituted for the required education and the required experience.

3. Experience investigating and analyzing child support cases and initiating appropriate actions to establish, maintain or enforce support payments for dependent children in accordance with Federal and State laws, rules and regulations may be substituted for the required education on a year-for-year basis.

4. Experience determining eligibility for government assistance programs may be substituted for the specific program experience.

DESIRED OR PREFERRED QUALIFICATIONS

The ideal candidate will possess the following:

Knowledge of basic math skills to calculate child support payments;

Ability to use computer systems to maintain case records and access informational resources;

Ability to manage an average caseload of approximately 500 - 2,000 cases;

Providing support to a Child Support or Legal office; Providing customer service to clients in need of assistance.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the minimum qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.  The assessment will consist of a rating of your education, training and experience relating to the requirements of the position.  Successful candidates will be placed on the employment (eligible) list as Best Qualified for at least one year.  The resulting eligible list may be used for future vacancies with this agency and other state agencies.

If you are in State service and are a promotional candidate your salary will be determined in accordance with the State of Maryland Salary Guidelines.

EXAMINATION PROCESS

The assessment will consist of rating of your education, training and experience relating to the requirements of the position.  Therefore, it is important that you provide complete and accurate information on your application.  All approved candidates will be placed on an eligible list. 

The resulting eligible list may be used for future vacancies with this agency or other Local Offices of Child Support Enforcement within the Department of Human Resources.  

BARGAINING UNIT STATUS

The incumbent in this position is a member of a covered bargaining unit and will be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit.  

BENEFITS

FURTHER INSTRUCTIONS

Applicants who meet the minimum qualifications will be evaluated. Applications not identifying minimum qualifications and education will not be considered. This office, with your approval will verify your prior applicable work experience. In order to receive full consideration for time worked, please complete dates of employment in its entirety and identify number of hours worked for each entity.   

College transcripts are not required for the review of your application, and do not need to be forwarded.  Please clearly indicate your college degree and majors on your application. If selected for an interview, you will be required to bring an official transcript with you.  For all foreign education obtained outside of the U. S., you will be required to provide proof of equivalent American education as determined by a foreign credential evaluation service if selected for an interview.      

Online applications are STRONGLY preferred; however, the paper application may be submitted to Martina Beck, Prince George's County Office of Child Support Enforcement, 4235 28th Avenue, Suite 135, Temple Hills, MD, 20748.  The paper application must be received by 4:30 p.m. close of business, on the closing date of this recruitment.  No postmarks will be accepted.  Incorrect application forms will not be accepted.  Please do not submit unsolicited information.  Application inquiries can be directed to Martina Beck by e-mail:  martina.beck@maryland.gov  

TTY  Users: call via Maryland Relay  

We thank our Veterans for their service to our country, and encourage them to apply.  

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.    




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