ADMINISTRATIVE OFFICER III

15

The Office of the Attorney General is seeking applicants for two Supervisors to assist in the administration of the Mediation Unit in the Consumer Protection Division. The position is responsible for the training and supervision of 10-15 part-time volunteers; hands on negotiation of complex consumer complaints; and assisting in the management of the unit’s daily caseload and hotline.

Education: Possession of a bachelor's degree or higher from an accredited four-year college or university.

Experience: Three years experience in administrative or professional work.

Notes: 1. Candidates may substitute additional experience in administrative staff or professional work on a year-for-year basis for the required education.  

2. Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 semester credit hours for each year of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included the regular independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year to year basis for the required education and experience.  

• Experience supervising staff
• Experience working with volunteers
• Experience conducting mediations
• Social work experience
• Fluency in Spanish
• Telephone Experience
• Organization skills
• Administrative experience
• Strong interpersonal and writing skills

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

Please make sure you provide sufficient information on your application (and or separate pages if necessary) to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.  Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.

STATE OF MARYLAND BENEFITS

 

Online applications are STRONGLY preferred.

If the online application process is not available, please send your paper application and supplemental questionnaire (if applicable) to: Yolanda Colkley, Fair Practices Officer, 200 St. Paul Place, Baltimore, MD 21202 or fax to 410-576-6447.

If you have specific questions about this recruitment, please call 410-576-6440 or email jobs@oag.state.md.us.

TTY Users:  call via Maryland Relay.

We thank our veterans for their service to our country, and encourage them to apply.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity.

Bilingual applicants are encouraged to apply.