HUMAN SERVICE SPECIALIST IV

This is a Position Specific Recruitment for the Family Investment Administration.  You must possess one year of experience writing policy and procedural material for program manuals or one year of experience in formal training for a Family Investment Administration Program and meet the required education and experience requirements to be approved for this recruitment.

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Department of Human Resources

Family Investment Administration

Bureau of Policy, Research and Training

311 W. Saratoga Street

Baltimore, MD 21201

The main purpose of this position is to function as a Program Analyst in the Family Investment Administration's (FIA), Office of Programs, Bureau of Policy, Research and Training. This position has the responsibility for evaluating, interpreting and implementing Federal and State laws, written regulations, policy and procedures for the management of all FIA programs in Maryland.  The incumbent in this position advises other administrations and local departments on FIA programs, procedures and systems; interprets program policy for other FIA staff, Local Departments of Social Services (LDSS), State or government agencies, individuals or groups and organizations outside of the Department of Human Resources (DHR); serves as a policy expert representing FIA and DHR on internal and external committees, work groups, or community based meetings.

Interprets, develops, writes and delivers training material to implement new legislation or regulation; trains staff on the policies and procedures; maintains expert, working knowledge of all FIA programs; prepares policy and procedural material; creates and updates program manuals, action transmittals, information memos and other training material; develops forms for implementation and maintenance of programs; provides leadership and represents the department on task forces and work groups; participates in various aspects of systems operations, or systems development projects as part of a design workgroup, user tester or member of the implementation team; serves as Project Manager or Assistant Project Manager for systems work group; responds to inquiries from local departments, the public, local, State or Federal offices, the Governor's or Mayor's office advocacy groups, legislators or other State agencies regarding aspects of the programs; reviews proposed Federal and State legislation and regulations to recommend changes in legislation, policies or procedures based on either operational experience or changes in the function of the agency; and prepares reports and evaluations of programs including data analysis of effectiveness of policies and procedures and local operations.

Education: A bachelor’s degree from an accredited college or university.

Experience: Three years of experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations.

Notes:

1. Additional professional or technical experience in the administration of a human services program or experience conducting studies and analyses of programs, procedures, practices and organizations may be substituted on a year-for-year basis for the required education.

2. Education at the graduate level at an accredited college or university in a human services related field may be substituted at the rate of 30 semester hours per year for up to two years of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Administrative Officer classifications and Administrative Officer specialty codes in the General, Administrative, Clerical, and Officer Services field of work on a year-for-year basis for the required experience and education.

One year of experience writing policy and procedural material for program manuals or one year of experience in formal training for a Family Investment Administration Program.

Experience in regulations and policies related to Family Investment Administration programs including systems applications such as: CARES, Works, SDX, SOLQ, MABS, SAIL, SAVE, SVES, etc.

Experience developing training guides, material and handouts.

Please provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date.  Successful candidates will be ranked as Best Qualified, Better Qualified or Qualified and placed on the employment (eligible) list for one year.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.  It is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position. 

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.

The incumbent in this position is a member of a covered bargaining unit and will be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit.

STATE OF MARYLAND BENEFITS

Online applications are STRONGLY preferred.  If the online application process is not available, please send your paper application and supplemental questionnaire (if applicable) to:

DHR Examination Services Unit

Attention: Leslie Wigfield

311 W. Saratoga Street, First Floor

Baltimore, Maryland 21201

Or, fax requested information to: 410-333-0882; Email dhr.esu@maryland.gov; Voice 410-767-7316, toll-free: 1-800-332-6347.

Do not submit unsolicited documentation.

The paper application must be received by 5 PM on the closing date for the recruitment. 

TTY Users: call via Maryland Relay, 1-800-925-4434.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.

We thank our Veterans for their service to our country, and encourage them to apply.