OFFICE SERVICES CLERK

8

Baltimore City Department of Social Services

Family Investment Administration

1910 N. Broadway

Baltimore, MD 21213

The main purpose of this position is to provide all general clerical responsibilities necessary to support the Family Investment Administration (FIA) throughout the Baltimore City Department of Social Service (BCDSS) in determining eligibility for cash assistance, Supplemental Nutritional Assistance Program (SNAP), Medical Assistance (MA), Emergency Assistance to Families with Children (EAFC), and Child Care subsidies to ensure efficient and effective service delivery. Duties include Greeting and routing customers/visitors to the appropriate staff person/service station to ensure appropriate service delivery. EBT Clerk Trainer Issue EBT cards to clients and train clients on how to use the EBT system to access their benefits. The EBT card trainer will be solely responsible for the security and use of the daily inventory of vault cards issued by the EBT Card Custodian. All unused cards will be returned to the EBT Card Custodian to be stored in a safe, secure, and locked location at the end of each day. Monetary Items Distribute checks, tokens, transfers, food vouchers, etc. to meet the needs of our clients.

Please describe in detail any job duties relating to the minimum qualifications stated below and include any computer software experience (Excel, CHESSIE, Powerpoint, Word etc.) used in the each of the positions you held.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of experience performing clerical duties.

Notes:

1. Additional experience performing clerical duties may be substituted on a year-for-year basis for the required education.

 2. Applicants may substitute education from an accredited college or university at the rate of thirty semester credit hours for one year of experience on a year-for-year basis for the required experience.

 3. Six months clerical training with three courses in subjects such as keyboarding, clerical math, word processing, spreadsheets, database, graphics presentation, proofreading, or office etiquette may be substituted for six months of the requires experience.

4. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Administrative classifications or in Administrative, Clerical, or Office Services specialty codes in the Clerical Support field of work on a year-for-year basis for the required experience.

Please make sure that you provide sufficient information on your application (and on separate pages, if necessary) to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.  Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year. 

The examination will consist of a rating of your education, training, and experience relating to the requirements of the position.

The incumbent in this position is a member of a covered bargaining unit and will be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit.

STATE OF MARYLAND BENEFITS  

Online applications are STRONGLY preferred.  If the online application process is not available, please send your paper application and supplemental questionnaire (if applicable) to:

DHR Examination Services Unit

311 W. Saratoga Street, First Floor

Baltimore, Maryland 21201

Or fax requested information to: 410-333-0882.  Do not submit unsolicited documentation.  The paper application must be received by 5 PM on the closing date for the recruitment.  TTY Users: call via Maryland Relay, 1-800-925-4434.

We thank our Veterans for their service to our country, and encourage them to apply.As an equal opportunity employer Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State's diversity.