COMPUTER USER SUPPORT SPECIALIST I

10

Department of Health and Mental Hygiene

Maryland Board of Physicians

4201 Patterson Avenue

Baltimore, MD  21215

The Contractual Computer User Support Specialist I is the intermediate level of work responding to and coordinating the resolution of Help Desk calls from users of computer systems.  The main purpose of this position is to provide the communication and action link between the Board's internal and external information customers and the Information Technology (IT) staff.  User's needs and requests are addressed through professional level interactions and often result in recommendations to IT management for hardware and software solutions.  This position also aids in scheduling staff training sessions with the Communication, Education and Training Unit of the Board and assists with implementing training/orientation sessions for new staff.  The successful applicant should have the ability to configure computer and peripheral devices to network, pay attention to detail, analyze computer problems, propose solutions and have experience in computer configuration and problem resolution of computer, network and printers.

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience:  One year of experience assisting in the operation of multipurpose, multi-tasking computer systems to include operating computer equipment for maintaining information, or installing and maintaining data communications network lines and devices, or personal computer repair.

NOTE:

Experience operating computer equipment for the purpose of data entry, word processing or maintaining information may be substituted on a year-for-year basis for the required education.

The successful applicant should have the ability to configure computer and peripheral devices to network, pay attention to detail, analyze computer problems, propose solutions and have experience in computer configuration and problem resolution of computer, network and printers. 

Applicants who meet the minimum qualifications will be evaluated. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. For Recorded Job Information Call: 410-767-6018.

This is a full-time contractual position with no benefits.

Online application process is STRONGLY preferred. If online process is not available, please send your paper application to: DHMH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201. The paper application must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted.

Incorrect application forms will not be accepted.

If you need to submit additional information, the preferred method is to upload. If unable to upload, please fax requested information only to 410-333-5689.

Appropriate accommodations for individuals with disabilities are available upon request by calling: (410) 767-1251 or MD TTY Relay Service 1-800-735-2258.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.