OFFICE SERVICES CLERK- CONTRACTUAL

This is a full-time contractual position with no benefits.

8

Cecil County Department of Social Services

170 East Main Street

Elkton MD  21921

This position serves as a Customer Service Representative for the Family Investment Administration within the Cecil County Department of Social Services.  The Customer Service Representative is critical to the agency's mission, and provides coverage for the daily front-line services (front desk, telephone, etc.) for customers seeking economic assistance.

Mail Processing: Date stamp, clear and distribute and/or scan mail to workers.  Enter mail into verification system.

Telephone Coverage: Answers in-coming telephone calls from the public.  Provides information to general questions.  Utilizes CARES system to answer specific customer inquiries.

Reception Coverage: Greets agency's in-coming customers at Reception Desk.  Enters data in electronic logbook to record customer visits.  Performs necessary system clearances, Refers customers to all appropriate agency or external human service providers.  Informs staff of arrival of scheduled appointments or guests.  Communicates with agency staff members to respond to customer requests or needs.  Accepts customer mail delivered in person and complete customer receipt.

SAIL Visitor Registration: Enters customer visitation status into the SAIL interface as instructed by DHR.

Provides coverage to all components of Customer Service Unit as needed.  Participates as requested in Strategic Planning or CQI meetings/groups.  Reads and responds to business communication (i.e. email) timely. Participates when called upon to support Emergency Support Function #6 as outlined in State of Maryland Emergency Operations Plan in order to safeguard the citizens of the State of Maryland during Emergency Events by responding in a timely manner to a shelter as designated by the Director and/or Emergency Operations Manager.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of experience performing clerical duties.

Notes:

1.  Additional experience performing clerical duties may be substituted on a year-for-year basis for the required education.

2. Applicants may substitute education from an accredited college or university at the rate of 30 semester credit hours for one year of experience on a year-for-year basis for the required experience.

Candidates must be willing to work in Cecil County.  This office is approximately 55 miles north of Baltimore off of Interstate 95, and is the last exit before the MD/DE line.

The assessment will consist of a rating of our education, training and experience related to the requirements of the position.  Therefore, it is important that you provide complete and accurate information on your application.  You must possess the minimum qualifications to be considered for this position.  Report all education that is related to the position. Credit may be given for relevant part-time, temporary or volunteer experience, if you list the number of hours worked per week.   

All information concerning your application must be submitted by the deadline. This office will not accept information submitted after the deadline.

The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

This is a full-time contractual position with no benefits.

College transcripts are not required for the review of your application and do not need to be forwarded; clearly indicate your college degree and major on your application.  If you are selected for an interview, you will be required to provide an official transcript.  All foreign education obtained outside the U.S. you will be required to provide a foreign school evaluation if selected for an interview.

Online applications are highly recommended, however the paper application may be submitted to: Cecil County Dept. of Social Services, Office of Human Resources, 170 East Main Street, Elkton, MD  21921. The paper application must be received by 5 PM, close of business, on the closing date for the recruitment, no postmarks will be accepted.  Applications received after the closing date will not be considered.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.  

TTY  Users: call via Maryland Relay

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.