COMPUTER INFORMATION SERVICES SPECIALIST I

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Department of Health and Mental Hygiene

Office of Systems, Operations and Pharmacy

Division of Medicaid Information Systems

201 W. Preston Street Room SS-9

Baltimore, MD  21201

The Contractual Computer Information Services Specialist I is the intermediate level of work evaluating, implementing and maintaining personal computer hardware and software. The main purpose of this position is the integration, maintenance, and security of the software and hardware components used to comprise the systems and local area network that support the Department of Health and Mental Hygiene Division of Medicaid Information Systems Medical Care Programs. The incumbent should have experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry, word processing, spreadsheets, graphics, database or other applications.

Education:   Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience:  One year of experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry, word processing, spreadsheet, graphics, data base or other applications.

NOTES:

1.  Additional experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry, word processing, spreadsheet, graphics, data base or other applications may be substituted on a year-for-year basis for the required education.

2.  Nine credit hours in personal computer applications at an accredited institution may be substituted for the required experience.

3.  Completion of a certification program in computer repair, such as Microsoft A+ or an equivalent program, may be substituted for the required experience.

4.  Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Cyber and Information Systems classifications or Cyber and Information Systems specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

Applicants who meet the minimum qualifications will be evaluated. The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Therefore, it is essential that you provide complete and accurate information on your application. Please report all related education, experience, dates and hours of work. For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. For Recorded Job Information Call: 410-767-6018.

This is a full-time contractual position with no benefits.

Online application process is STRONGLY preferred. If online process is not available, please send your paper application to: DHMH, Recruitment and Selection Division, 201 W. Preston St., Room 114-B, Baltimore, MD 21201. The paper application must be received by 5 pm, close of business, on the closing date for the recruitment, no postmarks will be accepted.

Incorrect application forms will not be accepted.

If you need to submit additional information, the preferred method is to upload. If unable to upload, please fax requested information only to 410-333-5689.

Appropriate accommodations for individuals with disabilities are available upon request by calling: (410) 767-1251 or MD TTY Relay Service 1-800-735-2258.

We thank our Veterans for their service to our country, and encourage them to apply.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.