Assistant Chief, Insurance Investigator

The Maryland Insurance Administration (“the MIA”) is an independent State agency that regulates Maryland’s insurance industry and protects consumers by monitoring and enforcing insurers’ and insurance professionals’ compliance with State law.  Through the diligence of a highly professional staff of financial analysts, accountants, lawyers, law enforcement officers, actuaries, and others, the MIA works to facilitate a strong insurance marketplace where consumers are well informed and treated fairly.  Staff members are subject matter experts who serve as a resource for lawmakers, consumers, and other public and private entities. 

The MIA is charged with a range of responsibilities including the licensure of insurance companies and insurance producers (brokers/agents) operating in Maryland, the conduct of financial examinations of companies to monitor financial solvency, and the review and approval of rates and contract forms.  The MIA investigates reports of consumer fraud and consumer complaints about life, health, automobile, homeowners, and/or property insurance.  Insurance companies are subject to market conduct examinations and other actions to monitor compliance with Maryland law.  The MIA has a unit dedicated to consumer education and outreach, which participates in hundreds of events and reaches thousands of individual consumers annually.

The Assistant Chief, Insurance Investigator will assist in the day to day management of the Appeals and Grievance Unit.  This position will assign and review the work of lower level investigators in the performance of complaint investigations; review orders and hearing write-ups drafted by investigators for accuracy and timeliness; perform investigations of cases received; and analyze responses received from carriers.  The incumbent determines if a carrier has violated Maryland Insurance Law in handling an Appeals and Grievance complaint and recommends appropriate administrative penalties when a carrier is found to have violated the law.  This position also responds to technical questions from MIA staff; and provides training and guidance to staff as necessary.

Education: Bachelor’s degree from an accredited college or university.

Experience: Two years experience as an Investigator in the Appeals and Grievance Unit or similar regulatory or industry experience.

Note:  Four years experience in the Appeals and Grievance Unit or similar regulatory or industry experience may be substituted for the education requirement.

This recruitment is limited to current employees of the Maryland Insurance Administration.