COLLECTION AGENT SUPERVISOR

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300 W. Preston Street Baltimore, MD 21201

This position is responsible for the overall operation of the Baltimore Cash Office of the Central Collection Unit (CCU). This includes but is not limited to communicating with the Satellite Office Manager regarding personnel and operational issues as required; maintaining control of overtime; supervising and monitoring the productivity of Collection Agents who perform collection duties; supervising and monitoring the productivity of Fiscal Account Clerks who process payments received from debtors visiting the Baltimore location; supervising and monitoring the productivity an Office Clerk who receives and distributes mail correspondences and logs payments received via mail. This also includes providing customer service to debtors via telephone and in-person. This position participates in the formulation of collection policies and procedures and establishes or adjusts collection methods within this area of responsibility. This position will serve at the pleasure of the appointing authority.

Education:    A Bachelor’s Degree from an accredited college or university.  

Experience:  Two years of full time experience collecting overdue payments for delinquent accounts.

Previous cash handling experience.

Previous supervisory experience.

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

Candidates are required to undergo a criminal background check as part of the selection process due to the financial nature of the job.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.  It is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position. 

STATE OF MARYLAND BENEFITS  

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.

Online application process is STRONGLY preferred.  If the online application process is not available, you may submit a paper application and supplemental questionnaire (by the closing date) to:

Tina Hoban
Department of Budget and Management
Personnel Services Division
301 W. Preston Street, Room 602
Baltimore, MD 21201

TTY  Users: call via Maryland Relay

We thank our Veterans for their service to our country, and encourage them to apply.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.