COLLECTION AGENT SUPERVISOR

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300 W. Preston Street
Baltimore, MD 21201

This position is responsible for the Baltimore Office of the Central Collection Unit (CCU). This includes collecting all delinquent accounts referred from various Maryland state government agencies. This position is responsible for personnel and operational issues as required; maintaining control of overtime; supervising Collection Agents who perform collection duties; and other positions who process payments and providing customer service to debtors waiting for service.  This position will serve at the pleasure of the appointing authority.

Education:  Bachelor’s Degree from an accredited college or university.

Experience:  Four years of full time experience collecting overdue payments for delinquent accounts owed.

Note:

1. Candidates may substitute additional experience in financial or credit investigation, claim investigation, debt collection, or work requiring investigation and preparation of written reports on a year-for-year basis for the required college education.

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

Candidates are required to undergo a criminal background check as part of the selection process due to the financial nature of the job.

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.  It is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position. 

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.

STATE OF MARYLAND BENEFITS  

Online application process is strongly preferred.  If the online application process is not available, you may submit a paper application and supplemental questionnaire (by the closing date) to:

Tina Hoban
Department of Budget and Management
Personnel Services Division
301 W. Preston Street, Room 602
Baltimore, MD 21201

TTY users call Maryland Relay Service, 1-800-925-4434. 

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.