CHILD SUPPORT SPECIALIST, LEAD

13

Harford County Department of Social Services
Office of Child Support Enforcement
101 South Main Street, Suite 200
Bel Air, MD 21014

This position leads child support staff in monitoring, evaluating and enforcing the timely collections of regular child support payments while also enforcing medical support court orders to promote family well-being and self-sufficiency. Leads staff in case registration and manages the Orientation Program. Also assists the Supervisor in assigning, reviewing, and approving the work of lower-level Child Support Specialists.

Supports the Supervisor in assigning, reviewing and approving the work of lower-level Child Support Specialists. In the absence of the supervisor: work is disbursed to staff on a daily basis, financial adjustments are reviewed and approved before they are submitted to Fiscal. Duplicate IRN issues are documented and initiated for the entire County Case-Load. Also trains lower-level Child Support Specialist in investigating and analyzing child support cases and Court Orders. Assists with training of new staff.

Responsible for all duties associated with the Temporary Cash Assistance (TCA) and Non-TCA Orientation, including managing and ordering all printed materials and presenting the power point presentation. Acts as liaison with the Family Investment Administration to ensure TCA customers receive Child Support. Maintains statistical records related to the Orientation. Ensures all interviews are completed with all TCA customers when the non-custodial parent is excluded.

Manages complex cases as assigned by supervisor and monitors and reviews child and medical support court orders by using all enforcement techniques. Investigates, analyzes, and completes appropriate actions for establishment and modification of child support court orders. Is assigned to all of the Unknown case load and ensures these cases are closed correctly and have the lack of knowledge completed. In addition, ensures the case closing policy is adhered to. 

Education: An Associate of Arts degree in social services, human services, legal studies, public administration or similar fields of study from an accredited college or university.

Experience: Two years of experience investigating and analyzing child support cases and initiating appropriate actions to establish, maintain and enforce support payments for dependent children in accordance with Federal and State laws, rules and regulations.

Notes:

1. A Bachelor’s degree from an accredited college or university may be substituted for the required education.

2. A Bachelor’s degree in social services, human services, legal studies, public administration or similar fields of study from an accredited college or university may be substituted for the required education and one year of the required experience.

3. Experience investigating and analyzing child support cases and initiating appropriate actions to establish, maintain or enforce support payments for dependent children in accordance with Federal and State laws, rules and regulations may be substituted for the required education on a year-for-year basis.

4. Experience determining eligibility for government assistance programs may be substituted for one year of the specific program experience.

This recruitment is limited to State of Maryland Employees.

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

Please make sure that you provide sufficient information on your application and on separate pages if necessary to show that you meet the qualifications for this recruitment. All information concerning your qualifications, including a copy of your diploma or transcripts must be provided if selected for an interview.  

If you are in state service and are a promotional candidate, your salary will be determined in accordance with State of Maryland Salary Guidelines.

The assessment will consist of a rating of your education, training and experience relating to the requirements of the position. Therefore, it is important that you provide complete and accurate information on your application. All approved candidates will be placed on an eligible list as Best Qualified.

The resulting eligible list may be used for future vacancies with this agency and other state agencies.

The incumbent in this position is a member of a covered bargaining unit and will be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit.

STATE OF MARYLAND BENEFITS 

Applicants who meet the minimum qualifications will be evaluated. Credit may be given for relevant part-time, temporary, or volunteer experience, if you list the number of hours worked per week. Please report all related education, experience, dates and hours of work. For education obtained outside of the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must be provided if selected for an interview.

Online applications are STRONGLY recommended, however, the paper application may be submitted to: Kia Hinton, Human Resources, 2 South Bond Street, Suite 300, Bel Air, MD 21014.  The paper application must be received by 5 p.m. close of business, on the closing date of the recruitment. No postmarks will be accepted. Incorrect application forms will not be accepted.  If you need to submit additional information, the preferred method is to upload. Please do not submit unsolicited information.

Appropriate accommodations for individuals with disabilities are available upon request by calling: Voice 410-767-7414, toll free: 1-800-332-6347. TTY Users: call via Maryland Relay.

We thank our Veterans for their service to our country, and encourage them to apply.

As an equal opportunity employer Maryland is committed to recruitment, retaining and promoting employees who are reflective of the State's diversity.