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IT STAFF SPECIALIST

Recruitment #14-004486-003

Introduction

THIS IS A POSITION-SPECIFIC RECRUITMENT FOR THE DEPARTMENT OF HUMAN RESOURCES.

GRADE

17

LOCATION OF POSITION

DHR/OTHS - BC-IT TELECOM

1510 GUILFORD AVENUE

BALTIMORE, MD 21202

Main Purpose of Job

This position supports the Baltimore City Department of Social Services (BCDSS) Information and Telecommunication Systems by maintaining and providing Information and Voice services to all BCDSS jurisdictions including network end users and the Department of Human Resources (DHR) affiliated sites. The incumbent in this position operates under the guidance of the Office of Technology and Human Services (OTHS)/Baltimore City IT (BC-IT)/Telecom Unit's System Development Team within DHR. This position also provides mobile device support for BCDSS telecom needs; runs and analyzes telecom billing and usage reports; and maintains multiple asset management databases; oversees OTHS/BC-IT multi-service provider bi-weekly Work Request meetings; coordinates resource assignments, schedules, and completions; makes recommendations to improve the Work Request business process; develops and delivers Work Request training to agency staff; provides security and administration of all local application servers serving BCDSS end user community; provides access and system rights to users; performs daily back-ups and facilitates recovery of stored data as needed; documents all internal Systems Development Unit operational procedures to ensure best practices to standardize delivery of service; and may participate on multiple projects, from planning through implementation in support of strategic initiatives.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

Education: Bachelor's degree from an accredited college or university in Computer Information Technology, Management Information Systems, Computer Science or other information technology related field to include course work in systems analysis and applications programming using generally accepted computer programming languages or in operating systems and data communications technology.

Experience: One year of experience designing, developing, testing, implementing and maintaining applications systems and programs using generally accepted computer programming languages or maintaining and modifying operating systems for computers.

Notes:

1. Graduation from an accredited high school or possession of a high school equivalency certificate and thirty credit hours from an accredited college or university in Computer Information Technology, Management Information Systems, Computer Science or other information technology related field to include course work in systems analysis and applications programming using generally accepted computer programming languages or in operating systems and data communications technology may be substituted for the required education.

2. Graduation from an accredited high school or possession of a high school equivalency certificate and one additional year of experience designing, developing, testing, implementing and maintaining applications systems and programs using generally accepted computer programming languages or maintaining and modifying operating systems for computers may be substituted for the required education.

3. Experience operating computer systems; or scheduling, controlling input and output or maintaining a tape library to process data on computer systems; or evaluating, implementing and maintaining microcomputer hardware and software; or converting data from project specifications by developing program code using generally accepted computer programming languages may be substituted for high school education on a year-for-year basis.

4. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Cyber and Information Systems classifications or Cyber and Information Systems specialty codes in the Information Technology field of work on a year-for-year basis for the required education and experience.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.  Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position.  It is important that you provide complete and accurate information on your application.  Please report all experience and education that is related to this position. 

For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.

BARGAINING UNIT STATUS

The incumbent in this position is a member of a covered bargaining unit and will be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit.

BENEFITS

STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

Online applications are STRONGLY preferred.  If the online application process is not available, please send your paper application and supplemental questionnaire (if applicable) to:

DHR Examination Services Unit,
311 W. Saratoga Street, First Floor
Baltimore, Maryland 21201

Or fax requested information to: 410-333-0882.  Do not submit unsolicited documentation. The paper application must be received by 5 PM on the closing date for the recruitment. 

TTY Users: call via Maryland Relay, 1-800-925-4434.

We thank our Veterans for their service to our country, and encourage them to apply.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.




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