COMPUTER INFORMATION SERVICES SPECIALIST II

The Maryland Department of Business and Economic Development (DBED) is seeking qualified applicants for the position of Computer Information Services Specialist II within its Division of Administration & Technology’s Office of Information and Technology Management.

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World Trade Center - 401 East Pratt Street, Baltimore, MD 21202

The primary responsibility of the incumbent is to provide customer focused end user support in a fast paced Microsoft-based network environment. This position is also responsible for assisting the database administrator with creating, maintaining, and administering databases and reports generated from the databases.

Duties include managing user network accounts, supporting microcomputer hardware and software both on and off site; supporting and troubleshooting mobile devices; coaching and training end-users in the use of line-of-business applications; documenting help desk calls and issue resolutions. This position requires extensive, practical experience handling help desk requests utilizing logical reasoning and resourcefulness. The highest level of customer service is required.  

 The incumbent manages network and computer accounts through Active Directory; deploys, modifies and repairs PC hardware including desktops, laptops, printers and monitors; supports software including Windows operating systems and Microsoft Office; assists the database administrator with creating and maintaining databases and reports using MS Access and SQL 2008+; supports Apple and Android mobile devices; provides technical assistance and training to users in person and by phone, email or remote assistance; coordinates on-site servicing of equipment under warranty or contract; communicates with hardware vendors on warranty and non-warranty issues as well as product and pricing availability.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One year of experience evaluating, implementing and maintaining personal computer hardware and software.

Note: 1.  Experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry, word processing, spreadsheet, graphics, data base or other applications may be substituted on a year-for-year basis for the required education.

 2. Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in Cyber and Information Systems classifications or Cyber and Information Systems specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.

The ability to handle multiple, concurrent and high priority tasks is a must. Excellent communication skills, time management skills and problem solving skills are a must. The ability to make sound decisions quickly are a must. This position requires a high level of technical knowledge pertaining to hardware and software used in and on personal computers and servers in a Microsoft Windows environment, and requires the incumbent maintain proficiency in industry best practices.

STATE OF MARYLAND BENEFITS   

It is STRONGLY preferred that you apply online at www.choosemaryland.org.  Click on about DBED at the bottom and then click on work at DBED on the left-hand side in the yellow box.  If you are unable to apply online, please submit a resume to: 

DBED Office of Human Resources                         
ATTN:  Computer Information Services Specialist II                        
World Trade Center
401 East Pratt Street, 10th Floor                        
Baltimore, Maryland  21202   

TTY  Users: call via Maryland Relay

We thank our Veterans for their service to our country, and encourage them to apply.

As an E-Verify and equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.