COMPUTER INFORMATION SERVICES SPECIALIST I

THIS IS A POSITION-SPECIFIC RECRUITMENT FOR THE DEPARTMENT OF HUMAN RESOURCES OFFICE OF TECHNOLOGY AND HUMAN SERVICES.

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DHR/ OFFICE OF TECHNOLOGY AND HUMAN SERVICES

311 WEST SARATOGA STREET

BALTIMORE, MD 21201-3600

The purpose of this position is to install, configure, and maintain computer hardware and software statewide on the Local and Wide Area Networks (LAN/WAN) for the Department of Human Resources'(DHR) Enterprise Network of over 200 sites. This position ensures that network connectivity is successfully operating within DHR for its customers; responds and resolves work order requests; troubleshoots and/or determines the hardware and/or software requirements needed to ensure optimal network performance; installs operating systems and reconfigures software for Client Information System (CIS), Child Support Enforcement System (CSES), Client Automated Resource and Eligibility System (CARES), and other statewide programs and initiatives; configures emulation (EXTRA) software for mainframe connectivity, print drivers for printers, and other communication devices; relocates and re-images PCs to meet specific program requirements; diagnoses, traces and resolves network connectivity problems from the workstation to the server; assists the LAN/WAN unit with network projects and tasks; replaces and/or installs network cards, hard drives, and other peripheral devices that are used to connect users to the DHR production environment; and stays abreast of the latest technology. The incumbent in this position also provides complex technical support services in the diagnosis, troubleshooting, maintenance, operation, testing, installation of network and stand-alone computer equipment peripherals, mainframe/host connected peripherals, DHR approved COTS (commercial off the shelf) software, and DHR custom-built applications software; supports the Department's delivery of services by minimizing downtime and ensuring the efficient and reliable operation of computer hardware and software; processes, resolves, and coordinates the resolution of requests from DHR employees statewide for technical assistance with computer equipment and peripherals, mainframe and client/server computer applications, operating system software, off-the-shelf computer software, and network and security related issues; monitors availability and performance for all DHR network traffic statewide, which includes the 24 Local Departments of Social Services; and serves as a liaison to vendor support and an information center for inquiries regarding customer equipment or system status.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One year of experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry, word processing, spreadsheet, graphics, data base or other applications.

Notes:

1. Additional experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry, word processing, spreadsheet, graphics, data base or other applications may be substituted on a year-for-year basis for the required education.

2. Nine credit hours in personal computer applications at an accredited institution may be substituted for the required experience.

3. Completion of a certification program in computer repair, such as Microsoft A+ or an equivalent program, may be substituted for the required experience.

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.  All information concerning your qualifications must be submitted by the closing date.  We will not consider information submitted after this date.  Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the employment (eligible) list for at least one year.

The resulting certified eligible list for this recruitment may be used for similar positions in this or other State agencies.

The examination will consist of a rating of your education, training and experience related to the requirements of the position.

The incumbent in this position is a member of a covered bargaining unit and will be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit.

STATE OF MARYLAND BENEFITS  

Applicants who meet the minimum qualifications will be evaluated.  The evaluation may be a rating of your application based on your education, training and experience as they relate to the requirements of the position. Credit may be given for relevant part-time, temporary, or volunteer experience, if you list the number of hours worked per week. Therefore, it is essential that you provide complete and accurate information on your application.  Please report all related education, experience, dates and hours of work.  For education obtained outside the U.S., a copy of the equivalent American education as determined by a foreign credential evaluation service must accompany the application.    Online applications are highly recommended.  However, the paper application may be submitted to: DHR Examination Services Unit, 311 W. Saratoga Street, First Floor, Baltimore, Maryland 21201; Fax 410-333-0882; Email dhr.esu@maryland.gov: Voice 410-767-7414, toll-free: 1-800-332-6347.  The paper application must be received by 5 pm, close of business, on the closing date for the recruitment.  No postmarks will be accepted.   Incorrect application forms will not be accepted.   Appropriate accommodations for individuals with disabilities are available upon request by calling: Voice 410-767-7414, toll-free: 1-800-332-6347. TTY Users: call via Maryland Relay. If you need to submit additional information, the preferred method is to upload.  If unable to upload, please fax requested information only to 410-333-0882. Please do not submit unsolicited information.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.