ADMINISTRATIVE OFFICER III

This recruitment is limited to current employees of the Public Service Commission only.

15

William Donald Schaefer Tower

6 St. Paul Street

Baltimore, Maryland 21202-6806

This position will assist in the management of the Commission's telephone intake unit, and will investigate, mediate, and resolve complaints between consumers and regulated utility companies, and competitive suppliers.

The position involves the regular exercise of discretion and independent judgment directly related to the management policies or general operations of the Public Service Commission.

Detailed Duties Include:

Management of the Commission’s telephone intake unit Investigate, research and resolve consumer complaints;

Process consumer requests for extension and/or alternative payment plans by applying PSC Law, Code of Maryland Regulations, legally filed tariffs and other law where applicable;

Maintenance of professional, working relationship with regulated companies and other Commission employees;

Impartially mediate resolution to disputes between consumers and regulated companies;

Draft informational letters on a wide variety of regulated company matters which may be distributed to consumers,   regulated companies and the Commission;

Perform other duties as assigned.

Education: Possession of a bachelor's degree from an accredited four-year college or university.

Experience: Three years experience in administrative or professional work.

Notes:

1. Candidates may substitute additional experience in administrative staff or professional work on a year-for-year basis for the required education.

 2. Candidates may substitute additional graduate level education at an accredited college or university at the rate of 30 semester credit hours for each year of the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included the regular independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year to year basis for the required education and experience.  

STRONG PREFERRED QUALIFICATION:

Experience in customer service and dispute resolution, investigations and the production of written reports strongly desired.

Other Preferred Qualifications:

Experience using Microsoft Office and Access programs

Supervisory Experience

Your application will be evaluated based on your administrative or professional work experience. Therefore please clearly describe your experience and how it relates to this position.

This recruitment is limited to current employees of the Public Service Commission.

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

It is strongly encouraged that you apply online, however, if you are unable to apply online, or encounter difficulty attaching required or optional documentation, you may submit via mail, email, fax, or deliver in person.  Please include your name, and recruitment number on any documentation to ensure timely processing.

Resumes will NOT be accepted in lieu of completing the online or paper application.

Application inquiries can be directed to the information listed below or you may call 410-767-3623.  Fax number is 410-333-1263.  TTY users call Maryland Relay Service.  Our mailing address is:

Maryland Public Service Commission

Cindy Mann, Secretary, Personnel Division

6 St. Paul Street

Baltimore, Maryland 21202-6806

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.

 

 “We thank our Veterans for their service to our country, and encourage them to apply”