OFFICE PROCESSING CLERK II - BILINGUAL

The Maryland Department of Labor, Licensing and Regulation (DLLR) / Occupational and Professional (O&P) Licensing Boards  is accepting applications from qualified candidates for the position of Office Processing Clerk II.  This position requires bilingual English/Spanish speaking and writing skills. 

This is a position specific recruitment. The resulting list of eligible will be used to staff this position or function only. This list will be maintained for one year. You will need to reapply for any future recruitment for this job classification.

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The main purpose of this position is to accurately respond to consumer inquiries and requests for information about licensing status and complaint records of the licensees of the 25 regulatory programs with the Division of Occupational and Professional  Licensing.

This position requires the ability to speak and write fluently in English and Spanish.

This position will respond to consumer inquiries by telephone about licensing status and complaint history; provide information to consumers about each agency within the Division; reduce consumer frustation by directing telephone calls to the proper agency and staff members; provide clerical, data entry services, mail processing and distribution assistance to the licensing unt; and other related duties as assigned.

Education: Completion of the eighth grade.

Experience: One year of experience typing correspondence, reports, charts or other documents from rough draft, corrected copy or oral instruction on a keyboard of a personal computer, computer terminal or word processor.

Notes: 1. Candidates may substitute additional experience typing or performing other clerical duties on a year-for-year basis for the required education.  

2. Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate for six months of the required experience.  

3. Candidates may substitute five courses or six months of clerical training in subjects such as keyboarding, clerical math, word processing, spreadsheets, data base, graphics presentation, proofreading, or office etiquette for six months of the required experience.

Must have ability to speak and write fluently in English and Spanish.  Qualified applicants who are invited to the oral interview will be required to demonstrate bilingual ability during the interview process.

Employees must demonstrate the ability to type accurately at a minimum, speed of forty words per minute. 

All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (DLLR/DUI) to determine whether any monies are owed to DLLR/DUI as a result of an unemployment insurance overpayment and/or fraud. Any unpaid debt may have an impact on whether or not a candidate is offered employment.

Applicants must provide sufficient information on the application  to show they meet the qualifications for this recruitment.  RESUMES ARE NOT ACCEPTABLE AND NOT CONSIDERED IN THE SELECTION PROCESS. All information concerning the qualifications, including any required documentation (diploma, transcript, certificate, etc.) must be submitted and received by the closing date. Information submitted after this date will not be considered. Applications that meet qualifications will be referred to the hiring unit for interview selection. Units will select those candidates most closely demonstrating the qualifications for interview. The certified list will be used by DLLR for a period of one year. 

The examination for this recruitment will be an evaluation and rating of the information provided on your application.  Therefore, it is essential that the application is filled out completely and accurately, listing all relevant education and experience and addressing the specific qualifications shown above.   RESUMES ARE NOT ACCEPTABLE AND NOT CONSIDERED IN THE EXAMINATION PROCESS. All required documentation must be received no later than the close of business on the closing date. Successful candidates will be placed on the eligible list categorized as Best Qualified, Better Qualified or Qualified.

The incumbent in this position is a member of a covered bargaining unit and will be required to pay a bi-weekly service fee to the exclusive representative of the bargaining unit.  

STATE OF MARYLAND BENEFITS 

Military Veterans may qualify for additional bonus points towards certification. A copy of your proof of eligibility (DD 214) for Veterans’ Credit must be in this office and completely verified before Veterans’ Credit will be approved.  Permanent State employees do not need to submit proof of eligibility for Veterans’ Credit.

Online application process is STRONGLY preferred.  However, if online process is not available, or you encounter difficulty attaching required or optional documentation, please send your paper application by mail or deliver in person. Please be sure to include your name, identification number (Easy ID#) and job announcement number on any documentation to ensure timely processing.

Completed applications, required documentation, and any required addendum may be mailed to:

DLLR Office of Human Resources
Attn: OFFICE PROCESSING CLERK II/14-001370-002/E. Phoebus
100 N. Eutaw Street, Rm. 100
Baltimore, MD 21201 

PLEASE DO NOT FAX OR EMAIL UNSOLICITED DOCUMENTATION.

TTY Users: call via Maryland Relay 

The Department of Labor, Licensing and Regulation is an equal opportunity employer. It is the policy of DLLR that all persons have equal opportunity and access to employment opportunities, services, and facilities without regard to race, religion, color, sex, age, national origin or ancestry, marital status, parental status, sexual orientation, disability or veteran status.