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COMPUTER INFORMATION SERVICES SPECIALIST II

Recruitment #13-004409-001

Introduction

Computer Information Services Specialist II

Maryland Higher Education Commission

GRADE

15

LOCATION OF POSITION

Nancy Grasmick Education Building

6 N. Liberty Street, 10th Floor

Baltimore, MD 21201

Main Purpose of Job

The position works within the Division of Information Technology and will be primarily responsible for supporting agency personnel by ensuring proper computer equipment, software applications, and network connectivity are available and operational. Additionally, the position manages the annual data collection activities which include over 20 surveys and system files collected from approximately sixty institutions.

POSITION DUTIES

The position will have the following responsibilities:

  • Coordinate statewide annual data collection activities.
  • Perform and coordinate agency web site updates.
  • Evaluates personal computer hardware and software to provide solutions.
  • Perform network assistance and system setup activities.
  • Recommend and acquisition of appropriate agency hardware, software, and services.
  • Manages and controls inventory of agency computer hardware and software.
  • Coordinates the maintenance and modification of the agency network and computer systems.
  • Manage agency Information Technology help desk activities.
  • Perform technical help desk functions for the agency’s web-based financial aid system.

MINIMUM EDUCATION OR GENERAL REQUIREMENTS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: One year of experience evaluating, implementing and maintaining personal computer hardware and software.

Note: Experience responding to and resolving help desk calls from users of computers, or operating computer equipment for the purpose of data entry, word processing, spreadsheet, graphics, data base or other applications may be substituted on a year-for-year basis for the required education.

DESIRED OR PREFERRED QUALIFICATIONS

  • Associates or Bachelor’s Degree in a relevant IT field from an accredited institution.
  • Excellent written and verbal communication skills.
  • Interact diplomatically and effectively with people.
  • Knowledge of Higher Education and Financial Aid Data Systems.

SELECTION PROCESS

Applicants who meet the minimum qualifications will be evaluated for this position.  Qualified applicants will be ranked as Best Qualified, Better Qualified or Qualified and placed on the employment (eligible) list for at least one year.  The examination will consist of a rating of your education, training, and experience related to the requirements of this position.  Therefore, it is important that you provide complete and accurate information related to this position.

BENEFITS

FURTHER INSTRUCTIONS

Apply online via JobAps, and submit a cover letter and resume to jobs@mhec.state.md.us with “IT Specialist II” in the subject line. If unable to submit via email, faxes may be sent to 410-332-0275.

As an equal opportunity employer Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.


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