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Complaints Investigator, Life & Health

Recruitment #12-009639-001

Introduction

The Maryland Insurance Administration (MIA) is at the forefront of consumer protection.  There are approximately 1,600 insurance companies and more than 135,000 insurance producers that conduct business in the State of Maryland, which directly impacts Maryland citizens who purchase insurance products.  The MIA fosters a business environment that is conducive to meeting the many needs of the insurance consumer, the insurance company, and internal customers.

IMPORTANT:  To be considered for a position within the MIA, you must upload a single document that contains:  (1) A cover letter stating your interest with your salary history and salary requirements and, (2) A current professional resume.  Refer to "Further Instructions" at the end of this page.

GRADE

14 

LOCATION OF POSITION

Baltimore City

Main Purpose of Job

This position is responsible for answering general telephone inquiries from citizens, attorneys, carriers, health care providers and producers. The Complaints Investigator evaluates information and documentation from complainants and respondents, and determines whether a law has been violated. Investigations are conducted in writing.

MINIMUM EDUCATION OR GENERAL REQUIREMENTS

Bachelor's Degree from an accredited four-year college/university OR a minimum of four (4) years experience in the life/health insurance industry as a claims processor, underwriter, investigator or in a related insurance area.

DESIRED OR PREFERRED QUALIFICATIONS

  • Ability to analyze and interpret contracts.
  • Ability to convey information clearly, both orally and in writing.
  • Ability to understand, interpret and analyze insurance laws.
  • Law school or liberal arts degree preferred.

BENEFITS

FURTHER INSTRUCTIONS

For immediate consideration, you MUST upload a single document at the "Resume" tab that contains:

A cover letter stating your interest, salary history, specific salary requirements, a writing sample and a current professional resume.

Incomplete applicant packets will not receive consideration.



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