Los Angeles Community College District

Plans, assigns, and supervises the work of an assigned team, engaged in developing and designing appropriate business processes for ERP student systems in conjunction with functional managers and process owners, and performing a variety of technical tasks for ERP student systems; personally performs the more complex and difficult professional functional configuration work of the team.

Plans, assigns, and supervises the work of an assigned ERP team in the area of student systems to meet project needs, priorities, and deadlines.

Interfaces with functional unit process owners and users to identify, define, and document operational needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.

Analyzes and evaluates complex functions and processes related to academic scheduling, student registration, admissions, course development and management, coursework evaluation, grade reporting, and other student and academic systems processing.

Obtains buy-in from business process owners and end-users on proposed new business processes or changes to existing ones.

Defines and documents ERP student systems processes and transactions in support of business processes defined by functional unit process owners.

Performs complex functional configuration tasks for ERP student systems modules to develop prototype solutions for business requirements and to implement fixes, changes, and enhancements.

Performs complex unit and integration testing for assigned module from development to production, troubleshoots configuration and master data problems after release strategy changes and/or upgrades and other functional configuration changes have been created, and makes changes in configurations to resolve errors.

Applies functional knowledge to design and customize workflow systems that provide seamless integration for ERP student systems modules.

Interfaces with users to interpret and clarify complex functional configuration details and process change requirements involving ERP student systems modules.

Guides user testers from various business areas to complete high quality testing of assigned system module.

Prepares and communicates regular project status reports with project stakeholders and business process owners.

Evaluates the operational effects of applications software.

Reviews and evaluates project deliverables and timelines including contractor and team performance.

Acts as a liaison between departmental end-users and programming staff in the analysis, design, functional configuration, testing, and maintenance of complex ERP student systems modules to ensure optimal system integration and performance.

Tracks and documents changes in complex functional and business specifications and writes detailed procedures that can be easily understood by end-users.

Identifies opportunities for improving business processes in partnership with process owners and management through information systems.

Analyzes the feasibility of and develops requirements for new systems and enhancements to existing systems and ensures that the system design fits the needs of the users.

Identifies business user needs, develop action plans, identify deliverables, and present results Provides technical assistance in training, mentoring, and coaching professional and technical staff on complex matters related to assigned area.

Maintains effective and cooperative working relationships with process owners, functional and technical team members, and users.

Provides post implementation support by serving as a liaison to process owners, colleges, and end-users to troubleshoot system problems and authorize access for new users.

Writes reports, correspondence, documentation, and presentations containing descriptive, analytical, and evaluative content including the preparation of projections, conclusions, and recommendations for student systems.

Ensures data security under the guidelines of District policies and regulations.

Trains users and support training in the usage of ERP student system functionality.

Performs related duties as assigned.

An Enterprise Resource Planning (ERP) Team Leader (Student Systems) plans, assigns, and supervises the work of an assigned team engaged in analyzing and defining student systems functions, processes, and user needs for ERP student systems, and performing a variety of technical tasks for ERP student systems modules, and validating the systems design; develops and designs appropriate business processes in conjunction with functional managers and process owners; personally performs the more complex professional work of the team. Incumbents in this class are not required to perform technical programming duties.

An Enterprise Resource Planning (ERP) Functional Business Analyst (Student Systems) analyzes and defines complex ERP student systems functions, business processes, and user needs and performs complex functional configuration, testing, and maintenance tasks for the District's ERP student systems modules according to operational needs. Incumbents in this classification use ERP functional and applications knowledge to analyze and translate departmental requirements into deployed functionality in the District's ERP student systems. The performance of technical programming duties is not part of this position.

An SAP/ERP Manager plans, schedules, coordinates, directs, and reviews the work of SAP/ERP project teams involved in analyzing and defining SAP financial/material management, SAP project, SAP human resources, and ERP student systems functions and business processes and user needs, configuring and maintaining SAP financial/material management, SAP project, SAP human resources, and EPR student systems modules, and validating the systems design.

General supervision is received from a classified manager. General supervision is exercised over professional staff assigned to the team.

Knowledge of:

Enterprise Resource Planning (ERP) student systems such as Peoplesoft, Protocol, Banner, Datatel, etc.

Concepts and techniques of project management, including project control, planning, estimating, resource management, and quality assurance

Methods of developing operational process specifications

Characteristics and capabilities of state-of-the art technology in student systems information processing

Principles and practices of student systems reporting

Industry and professional standards for business systems, procedures, and methods pertinent to assigned area

Student and academic business processes such as academic, scheduling, student registration, admissions, course development and management, coursework evaluation, and grade reporting

Federal, State, and local laws, ordinances, codes, and regulations related to student systems information processing

Principles and practices of project management

Principles of work simplification and modification

Principles of organization and management

Principles of data security and compliance protocols

Principles of program documentation

Principles of report, screen, and form design

Principles and practices of supervision, team building, and training

Ability to:

Plan, assign, and supervise the work of an assigned team engaged in providing a variety of technical support for ERP student systems

Review and evaluate detailed project management plans and project progress and deliverables

Analyze and develop improvements to existing manual and computerized operational procedures involving student systems

Design, develop, and document complex operational and technical processes, functions, and procedures involving ERP student systems modules

Perform complex functional configuration, modification, and testing tasks involving complex components of ERP student systems modules

Analyze complex business problems involving ERP student systems modules and develop appropriate solutions

Express difficult and complex concepts clearly and concisely both orally and in writing

Utilize project management software to track project progress

Consistently use and promote professional standards and practices related to assignments

Actively contribute to a culture of constructive collaboration and innovation with colleagues

Maintain high levels of customer service and satisfaction

Prepare clear,  concise, and comprehensive reports, documentation, instructions, and training materials

Anticipate conditions, plan ahead, establish priorities, and meet project schedules

Interpret and apply applicable rules, laws, and procedures to student systems operations

Provide technical assistance to users and staff

Act independently and promptly to situations and events

Motivate, direct, train, and develop others

Stimulate teamwork and promote cohesiveness to achieve team and project goals

Establish effective working relationships with administrators, functional and technical team members, and users

Analyze and interpret technical materials accurately and effectively in written communications, reports, and presentations

Train system users effectively

Implement quality assurance efforts for software use and design

Stay abreast of current trends and technical advancements in the area of student information processing systems

Present and lead discussions on ERP functionality as it relates to current operational needs

Learn the characteristics of new systems and update skills to adapt to changing technology 

Education and Experience:

A bachelor's degree from a recognized college or university, preferably with a major in business administration, public administration, computer information systems, management information systems, or a related field AND four years of recent, full-time, paid, professional-level experience in the functional configuration, modification, or maintenance of an Enterprise Resource Planning (ERP) student system.

Experience in a team leader or supervisor capacity is desirable.

A current Certified Business Analysis Professional (CBAP) certification from  Institute of Business Analysis (IIBA) is desirable.

Special:

A valid Class "C" California driver's license is required.

Travel to locations throughout the District is required.

Our class specification generally describes the duties, responsibilities, and requirements characteristic of the position(s) within this job class. The duties, responsibilities, and requirements of a particular position within this class may vary from the duties of other positions within the class.

In accordance with the Americans with Disabilities Act (ADA), the Los Angeles Community College District provides reasonable accommodation to qualified individuals with covered disabilities on a case-by-case basis throughout the application, examination, and hiring processes and throughout employment. If an individual is in doubt about their ability to perform the duties and responsibilities of a position or possession of any other requirement noted in a class specification or job announcement, they should always apply for a position and request reasonable accommodation at the appropriate time.