Los Angeles Community College District

Performs a variety of specialized clerical duties such as obtaining relevant student background data, imparting program information, and providing basic information to students and other community members regarding program selection and referral services for community services programs.

Explains and interprets procedures and eligibility requirements for community programs and services to students and other community members.

Obtains information from students and program participants on matters related to their personal, educational, vocational, and financial background.

Contacts campus, community, and governmental representatives and organizations to obtain information regarding available resources, to inform agencies of services offered, to encourage participation in campus programs, and to obtain periodic information regarding the progress of individuals participating in a program.

Reviews and processes various forms, records, and application by checking them for completeness, and accuracy.

Refers individuals to various campus departments and community organizations for further information and assistance regarding specialized programs and services.

Effectively utilizes standard office software applications to compile data and prepare routine reports and correspondence concerning community support services.

Assists in scheduling classes for community services programs.

Maintains the security of files and records containing confidential data on program participants.

Maintains contract records and keeps track of payments.

May assist in writing and proofreading copies of bulletins, brochures, and news releases to publicize various services.

May maintain an inventory of office supplies and order, receive, stock and distribute supplies.

May maintain and reconcile office expenditure accounts.

May provide training and work direction to unclassified staff.

Performs related duties as assigned.

A Community Services Aide applies a working knowledge of the requirements and procedures of a community service program in the performance of a variety of specialized clerical duties such as obtaining and imparting information and providing basic guidance and referral services.

A Community Services Assistant performs duties related to the development, promotion, coordination, and evaluation of a community program or service.  A thorough knowledge of program policies, goals, and procedures is continuously applied in performing the duties of the class.

A Community Services Specialist possesses technical and professional expertise in one or more of the subjects which constitute a community services based project and is responsible for the formulation, promotion, implementation, and evaluation of a major community services project or of a diversified community services program of limited scope and size.

Immediate supervision is received from a classified or academic supervisor. Work direction may be provided to student employees and other unclassified staff.

Knowledge of:

Correct use of Business English, punctuation, spelling, and grammar

Basic policies and procedures of a community service program

Clerical processes and procedures

Letter, memorandum, and report formats

Customer service techniques for public contract in person, on the telephone, and in written communication

Recordkeeping procedures

Capabilities of computer systems, software and hardware common to a community services program

Skill in:

Use of computer and standard office equipment

Ability to:

Impart and gather information pertaining to a community services program tactfully and accurately

Assists students with filling out appropriate  forms

Understand, interpret, and apply laws, rules, and procedures pertaining to a community services program

Work effectively with individuals from various educational, socioeconomic, and ethnic backgrounds

Communicate effectively and tactfully with administrators, staff, students, community members, and organizations

Effectively utilize computer equipment in the performance of duties

Give clear and concise instructions

Use proper spelling, punctuation, and grammar

Prepare routine correspondence and reports

Keep accurate files and records

Learn specialized computer applications

Education:

Graduation from high school or its equivalent.

Experience:

None is required. One year of full-time paid general clerical experience which included public contact and the use of computer equipment is desirable

Special:

A valid Class "C" California driver's license may be required for some positions.

Travel to locations throughout the District may be required.

Our class specification generally describes the duties, responsibilities, and requirements characteristic of the position(s) within this job class. The duties, responsibilities, and requirements of a particular position within this class may vary from the duties of other positions within the class.

In accordance with the Americans with Disabilities Act (ADA), the Los Angeles Community College District provides reasonable accommodation to qualified individuals with covered disabilities on a case-by-case basis throughout the application, examination, and hiring processes and throughout employment. If an individual is in doubt about their ability to perform the duties and responsibilities of a position or possession of any other requirement noted in a class specification or job announcement, they should always apply for a position and request reasonable accommodation at the appropriate time.