Los Angeles Community College District

Interest Cards for this position will not be accepted since the class is part of the semi-annual Super-C examination.

Performs a variety of specialized clerical duties such as imparting program information, providing basic information regarding educational planning, employment opportunities and referral services, and obtaining relevant student background data for student services programs.

Explains and interprets procedures and eligibility requirements for services to students, staff, and the public.

Provides individuals and/or groups information related to areas such as financial aid, job placement, and career and educational planning.

Obtains information from students and program participants on matters related to their personal, educational, vocational, and financial background.

Reviews and processes various forms, records, and applications by checking them for completeness, accuracy, and compliance with program requirements and verifies data through a variety of sources such as academic and personal records and references.

Refers individuals to various campus departments and community organizations for further information and assistance regarding specialized programs and services.

Contacts campus, community, and governmental representatives and organizations to obtain information regarding available resources, to inform agencies of services offered, to encourage participation in campus programs, and to obtain periodic information regarding the progress of individuals participating in a program.

Effectively utilize standard office software applications to compile data and prepare routine reports and correspondence concerning student services.

Maintains the security of files and records containing confidential data on program participants.

May schedule appointments for students with counselors or other office support staff.

May assist in writing and proofreading copies of bulletins, brochures, and news releases to publicize various services.

May maintain an inventory of office supplies and order, receive, stock and distribute supplies.

May maintain and reconcile office expenditure accounts.

May provide training and work direction to student employees.

Performs related duties as assigned.

A Student Services Aide applies a working knowledge of the requirements and procedures of student services programs in the performance of a variety of specialized clerical duties such as obtaining and imparting program information and providing basic guidance and referral services.

A Student Services Aide (Restricted) performs essentially the same duties as a Student Services Aide but employment in the class is restricted to mentally, physically, or developmentally disabled persons.

A Student Services Assistant participates in the development, promotion, coordination, and evaluation of student services programs. A thorough knowledge of program requirements and procedures is continuously applied in performing the duties of the class.

A Student Services Specialist develops, promotes, coordinates, and evaluates various student services programs. A thorough knowledge of a wide range of program goals, procedures, and requirements is continuously applied in performing the duties of this class.

Immediate supervision is received from an academic or classified supervisor. Work direction may be provided to clerical staff and student employees.

Knowledge of:

Correct use of business English, punctuation, spelling, and grammatical usage

Basic requirements of student services programs

Clerical practices and procedures

Letter, memorandum, and report formats

Customer service techniques for public contact in person, on the telephone, and in written communication

Recordkeeping procedures

Capabilities of computer systems, software, and hardware common to student services programs

Skill in:

Use of computer and standard office equipment

Ability to:

Impart and gather information pertaining to student services tactfully and accurately

Assist students with filling out appropriate forms and applications

Communicate effectively with administrators, staff, students, and representatives of public and private organizations

Work effectively and tactfully with individuals from various educational, socioeconomic, and ethnic backgrounds

Effectively utilize computer equipment in the performance of duties

Give clear and concise information

Prepare routine correspondence and reports

Use proper spelling, punctuation, and grammar

Keep accurate files and records

Understand, interpret, and apply laws, rules, and procedures pertaining to student services

Learn specialized computer application

Education:

Graduation from high school or its equivalent.

Experience:

None is required. One year of full-time paid general clerical experience which included public contact and the use of computer equipment is desirable.

Our class specification generally describes the duties, responsibilities, and requirements characteristic of the position(s) within this job class. The duties, responsibilities, and requirements of a particular position within this class may vary from the duties of other positions within the class.

In accordance with the Americans with Disabilities Act (ADA), the Los Angeles Community College District provides reasonable accommodation to qualified individuals with covered disabilities on a case-by-case basis throughout the application, examination, and hiring processes and throughout employment. If an individual is in doubt about his or her ability to perform the duties and responsibilities of a position or possession of any other requirement noted in a class specification or job announcement, he or she should always apply for a position and request reasonable accommodation at the appropriate time.