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Bulletin-SENIOR SOFTWARE SPECIALIST (WAN ADMINISTRATION) Bulletin

SENIOR SOFTWARE SPECIALIST (WAN ADMINISTRATION)
(See notes: Open & Closed Recruitment)
Recruitment #A0575-M0-c16461

Date Opened:     10/23/2009 11:59:00 AM
Filing Deadline:     11/6/2009 11:59:00 AM
Salary:     $61,110.00 - $96,990.00/year
Department:     INFORMATION And TECHNOLOGY SERVICES
Job Type:      Closed Promotional
Employment Type:     
Full-Time
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Bulletin
MAJOR FUNCTION

Performs technical duties designing, purchasing, programming, and maintaining a variety of software running on networked personal computers, mini computers and/or mainframe computers.

MAJOR DUTIES

Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform some or all of the activities described below.

  • Resolves Level 1 through Level 3 trouble cases related to the County's enterprise VoIP network consisting of over 2,200 users, hundreds of VoIP network devices, wide area network circuits and channelized telephony circuits.
  • Actively manages, maintains and monitors the County’s enterprise VoIP network including routers, switches, Cisco Call Manager servers, Unity Voice Mail servers, IPCC Express Call Center servers and IPCC Enterprise Call Center environment.
  • Resolves VoIP network related problems caused by failing or failed WAN circuits, failing or failed telephony circuits, network hardware/software, cabling or power.
  • Trouble shoots and resolves call flow and routing to both the Public Telephone Network and internal end points.
  • Assists in resolving degraded voice quality, call center issues, call flow issues and voice mail issues.
  • Conducts technology research, provides recommendations to management, develops technical designs, and implements solutions in a large enterprise VoIP environment consisting of over 2,200 IP telephony end points and 1,800 voice mail accounts and hundreds of VoIP networking devices.
  • Engineers, updates and tests Hillsborough County's VoIP disaster recovery plan to ensure continutiy of County Government.
  • Evaluates, tests and applies all patches to ensure continuity of business by reducing downtime contributed to software/hardware bugs.
  • Trouble shoots issues with back up and restoration on Call Manager, Unity and IPCC implementations.
  • Ensures compliance and adherance with established project methodology.
  • Ensures project deliverables are produced in accordance with documentation standards and ensures project objectives are met.
  • Performs other related duties as required.

KNOWLEDGE, SKILLS, & ABILITIES

  • Extensive knowledge of software applications installation, operation, testing, and maintenance methods and techniques.
  • Extensive knowledge of current computer hardware and software characteristics and features.
  • Considerable knowledge of systems analysis.
  • Considerable knowledge of operating system software.
  • Working knowledge of agency standards for hardware and/or software.
  • Working knowledge of computer technical publications and reference material.
  • Skill in communicating technical information to non-technical users.
  • Skill in systematic problem solving.
  • Skill in developing, reviewing and editing documentation.
  • Skill in the use of mainframe, mini or network hardware and software.
  • Ability to detect, analyze and solve routine hardware and complex software problems.
  • Ability to work effectively with others.
  • Ability to plan, organize, and supervise the work of others.

MINIMUM QUALIFICATIONS

Note: Minimum Qualifications MUST be attained before the recruitment ending date.

Graduation from an accredited four year degree granting college or university with a major in a data processing field; and
Three years of experience in the maintenance and support of network and/or voice communications systems and infrastructure.

OR

A Master's Degree from an accredited college or university with a major in a data processing field; and
Two years of experience in the maintenance and support of network and/or voice communications systems and infrastructure.

OR

An Associate's Degree from an accredited college or university with a major in a data processing field; and
Four years of experience in the maintenance and support of network and/or voice communications systems and infrastructure.

OR

Graduation from high school or possession of a GED Certificate; and
Five years of experience in the maintenance and support of network and/or voice communications systems and infrastructure.

REQUIRED DOCUMENTATION AT TIME OF APPLICATION

If you believe that you qualify for this position based upon education or training you have received, you will be required to provide a copy of your official college transcripts or copy of diploma from the accredited college/university, and/or a copy of a certificate indicating your successful completion of any required training, before your qualifications will be evaluated.

 

Note: If you will be faxing copies to the Civil Service Office, please include your full name and last four digits of your social security number, and fax the required documents to (813) 272 - 5620.

 

SELECTION PROCESS

  
  • Application Screening (Civil Service Office)
    •   
  • Performance Exam, if required (Civil Service Office)
    •   
  • Written Exam, if required (Civil Service Office)
    •   
  • Establish List (Civil Service Office)
    •   
  • Department Selection Interviews (Hiring Agency)
    •   
  • Background Investigation (Hiring Agency)
    •   
  • Job Offer (Hiring Agency)

    • CONCLUSION

    OPEN AND CLOSED RECRUITMENTS:  We are running concurrent Closed (Internal) and Open recruitments. Internal candidates on a closed eligibility list must be considered first, prior to a selection being made from the open eligibility list. To be considered for the same classification under Open recruitment, internal candidates must also apply under the open recruitment process.

     

    VETERANS' PREFERENCE:  Preference will ONLY be entitled upon initial appointment for eligible veterans and eligible spouses of veterans. Documentation to support entitlement to preference MUST be provided at the time of application.

     

    DRUG-FREE WORK PLACE:  The employers of Hillsborough County have implemented a drug-free workplace and all offers of employment are conditioned on job applicants successfully passing a drug test.

     

    NOTE: Depending on the agency of employment, individuals hired may be required to review Hillsborough County driving eligibility criteria and acknowledge their understanding of its provisions.

     

    NOTE: Employees are required to participate in the response/recovery activities related to emergencies/disasters affecting the County.  They are required to work in their normal job duties or other activities within their skills and capabilities. Proper compensation will be made in accordance with existing rules and procedures.

     

    EXAMINATION: Applicants will be competitively rated on the basis of their training and experience. 

     



     

     
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    Hillsborough County is an Equal Opportunity Employer and a Drug Free Workplace.