Tax Collection Manager

The incumbent will organize, direct and manage the operations of the Bureau of Tax Collections, including planning and implementing efficient and cost-effective tax accounting, collecting and using technology and data analyses and other management tools. Manage intermediate supervisors along with 3-4 operating sections of 24-35 supervisory, professional, technical and clerical personnel. Also manages between $60-$100 million in accounts receivables and collects between 15-18 million annually.

Applicants who do not possess the preferred qualification will still be eligible to compete for this position if job requirements are met.

1. Six months experience in staff supervision of two or more employees which includes to plan, assign, review, discipline, recommend hire, promotion, termination and administer performance plans and reviews.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Confers with Attorneys, Corporate Officers and taxpayers in the interpretation of tax law liabilities.
   
• Develops and oversees the implementation of special Billing and Collection programs to enhance revenue gains for the Division.
    
• Designs procedures and changes for the enhancement of the computer system.
   
• Evaluates and approves abatements, corrections, assessments, write-offs, offers of compromise, uncollectible and tax warrants.
   
• Reviews complex cases in order to determine if tax law has been properly applied.
   
• Provides training on new computer systems, both in and outside of the bureau, and how they pertain to Billing and Collections system.
   
• Recruits, trains, supervises and evaluates the performance of subordinates.
   
• Determines capital expenditures to properly supply the bureau with adequate resources.
   
• Manages the integration of outside collection personnel into the bureau's phone power operations.
   
• Manages the enforced collection of business and personal taxes to include the account management and support services such as wage attachments, bank account seizures and seizure of personal property.
   
• Prepares and designs a variety of reports for submission to the Director, Deputy Director and Assistance Director concerning production, quality assurance systems, status of projects and computer program development and maintenance.

JOB REQUIREMENTS for Tax Collection Manager
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. Three years experience in information system functional support which includes planning for informational needs to initiate system changes; developing user, operational and program documentation; coordinating, overseeing and participating in the testing of new/modified computer program enhancements by creating test data, analyzing the system's actions and determining critical system performance to ensure applications meet user needs.
2. Three years experience in tax liability determination which includes analyzing and evaluating tax records in order to determine tax liability in accordance with federal or Delaware tax laws, rules, and regulations.
3. Three years experience in debt collection in accordance with federal and state laws, rules and regulations.
4. Six months experience in contract administration which includes overseeing the development and negotiation of contracts and bid specifications; managing bid openings; awarding and executing contracts.
5. Knowledge of operations management which includes planning, directing, coordinating, controlling and evaluating operations typically through subordinate supervisors.

To learn more about the comprehensive benefit package please visit our website at http://ben.omb.delaware.gov/

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at www.delawarestatejobs.com.

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.  The State of Delaware – An Equal Opportunity and Affirmative Action Employer.