Ombudsman/Public Service Commission

A class incumbent is responsible for developing, implementing and coordinating a statewide program that assists business, industry, communities and the general population in understanding the requirements of various regulatory programs administered by the Department of Natural Resources and Environmental Control (DNREC) or the Public Service Commission (PSC).

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Meets with individuals, citizen groups, state and federal legislators representatives of business/industry and/or communities to discuss and demonstrate methods for meeting the regulations/legislation or understanding their impacts on communities and the decision making process. Directs clients to those sources within the agency and other agencies that can assist with technological questions and problems.
   
• Works with the Small Business Association, (local, regional and national offices), the Department of Commerce, various other state and federal agencies, and private sector financial institutions to assist individuals, business and industry in locating financing of retrofits, etc. as required by legislation/regulations.
   
• Drafts legislation; facilitates and promotes citizen participation in the development of new or revised legislation/regulation and permitting.
   
• Conducts studies to evaluate the economic impact resulting from various legislation; prepares reports concerning economic impacts and the effectiveness of various programs designed to assist impacted parties.
   
• Maintains close contact with peers throughout the country to compare methods for compliance, funding, legislation/regulation, communication, etc.
   
• Participates in regulatory proceedings and special projects as directed by a Director or Cabinet Secretary.

JOB REQUIREMENTS for Ombudsman/DNREC/PSC
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

 Ombudsman: Public Service Commission:

1. Three years experience in public relations, media relations or communications such as establishing and promoting a positive image with the public, informing or influencing specific audiences through the use of internal and external communications such as public forums, journalism, writing, marketing, advertising, promotions, or special events.
2. Three years experience in program evaluation which includes evaluating programs and services to identify problems, determine compliance and evaluate the effectiveness and efficiency to ensure program goals and overall objectives are met.
3. Three years experience in recommending alternatives, improvements, courses of action and other changes based on findings.
4. Six months experience in developing policies or procedures.
5. Six months experience in interacting with legislators, cabinet officials or interest groups as a liaison.
6. Six months experience in interpreting public utility laws, rules, regulations, standards, policies and procedures.

To learn more about the comprehensive benefit package please visit our website at http://ben.omb.delaware.gov/

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at www.delawarestatejobs.com.

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.  The State of Delaware – An Equal Opportunity and Affirmative Action Employer.