Production Supervisor

The incumbent in this position will be a supervisor in the Order Entry Unit for the Division of Child Support Services. Duties include: entering data from court orders received from the Family Court using the Delaware Child Support System, ensuring the timely processing of court orders, monitoring staff backlogs, distributing and monitoring work assignments, addressing personnel issues and presenting performance plans and reviews.

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

• Plans, assigns, reviews and evaluates the work of subordinate staff engaged in activities such as mail handling, sorting, pre-screening, document examination and research data entry and verification and depositing of revenues.
  
  
• Analyzes' units operating practices and procedures such as personnel assignments, schedules and workload and makes changes to maximize efficiency of the units operations such as opening, sorting, examining and verifying large volumes of incoming and outgoing mail, data entry and encoding of documents and checks, document examination and research.
  
  
• Explains applicable laws and agency procedures to subordinates, other state employees or the public.
  
  
• Prepares operating reports such as time and attendance records and production reports.
  
  
• Conducts training sessions for new employees and seasonals.
  
  
• Interviews and recommends on hiring of applicants.
  
  
• Supervises the use of office equipment, such as word processors, computer terminals, encoders, mail openers, microfilm readers, etc., and insures that online systems are operating properly.

JOB REQUIREMENTS for Production Supervisor
Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1. Three years experience in coordinating administrative operations or functions such as coordinating organizational operations or components of functional programs, tracking workflow and resolving problems, providing guidance and consultation to management, customers and others on administrative matters.
2. Six months experience in data collection which includes collecting, compiling and maintaining data from multiple sources such as files, records, databases, customers, staff or others.
3. Six months experience in creating reports which includes combining and presenting data from multiple sources in an organized format.
4. Six months experience in using standard computer software programs for word processing, spreadsheets or databases.
5. Knowledge of interviewing which includes using structured or unstructured interview techniques to obtain facts, explore issues and identify courses of action.
6. Knowledge of staff supervision acquired through course work, academic training, training provided through an employer, or performing as a lead worker overseeing the work of others; OR supervising staff which may include planning, assigning, reviewing, and evaluating the work of others; OR supervising through subordinate supervisors a group of professional, technical, and clerical employees.

Applicants may only apply if they are current permanent employees of the State of Delaware Department of Health & Social Services in a position covered by the Merit System who have completed their initial probationary period.

To learn more about the comprehensive benefit package please visit our website at http://ben.omb.delaware.gov/

The application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position.  It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties.  For education and training, list name of educational provider, training course titles and summary of course content.   Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements. 

Once you have submitted your application on-line, all future correspondence related to your application will be sent via email.  Please keep your contact information current.  You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at www.delawarestatejobs.com.

Accommodations are available for applicants with disabilities in all phases of the application and employment process.  To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.  The State of Delaware – An Equal Opportunity and Affirmative Action Employer.